Operations Associate - Special Accounts

Filinvest Development Corporation; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading property management company in Mandaluyong City is looking for an Operations Associate - Special Accounts. This role involves ensuring exceptional customer service for valued clients through daily monitoring and resolution of concerns. Candidates should have at least two years of customer service experience, preferably with face-to-face interaction. Strong communication and problem-solving skills are essential. This position prepares daily productivity reports and interacts with multiple departments.

Qualifications

• Minimum of 2 years experience in customer service with face-to-face interaction.
• BPO experience is an advantage.
• Strong complaint-handling and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Assist clients via call, email, and face-to-face transactions.
• Investigate, review, and resolve escalated inquiries and requests.
• Prepare and submit daily productivity reports.
• Handle call-out requests and account inquiries.

Skills

Customer service

Complaint handling

Problem-solving

Excellent communication

Job description

Mandaluyong City, Metro Manila, Philippines Filinvest Land Inc.

About the job Operations Associate - Special Accounts

• Ensures that the company's valued clients and escalated accounts receive exceptional customer service by monitoring the day-to-day progress and resolution of their concerns through constant coordination with departments handling transfer of land title, project construction, property management, bank application, legal, account adjustment, and the like.
• It is expected from the associate to send daily productivity report to his/her team lead, regularly give feedback with regard to the process, issues and concerns in relation to accounts handling.

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

1. Assists clients via call, email and face to face transaction endorsed by other frontline units.
2. Investigates, reviews, and resolves escalated / specialized inquiries, requests, and concerns through appropriate unit coordination (e.g. Title Transfer, Refund, DHSUD and.
3. Finish other worklist on time assigned by team lead (e.g. Sapphires tickets).
4. Prepares and provides daily productivity report to team lead.
5. Performs other administrative functions and other tasks that maybe assigned by the team lead.

Key Responsibilities

• Serve as a front-liner assisting clients via email, calls, and face-to-face transactions, including handling escalated or out-of-the-box complaints from executives, media, and legal.
• Prepare and submit daily reports and manage Sapphire tickets.
• Handle call-out requests and account inquiries.
• Review and scrutinize account histories to provide accurate resolutions.
• Draft and compose memos as needed.

Qualifications

• Minimum of 2 years experience in customer service, preferably with face-to-face interaction.
• BPO experience is an advantage.
• Strong complaint-handling and problem-solving skills.
• Excellent written and verbal communication skills.
• High potential for future supervisory or leadership roles.
• Demonstrates maturity, professionalism, and discretion.