Operations Associate - Bank Financing - QA

Filinvest Development Corporation; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading property development company in Mandaluyong seeks an Operations Associate for Bank Financing. The role involves assisting clients in applying for housing loans, ensuring processing according to procedures, and maintaining communication with clients and partner banks. Candidates should have a Bachelor's degree and strong analytical and communication skills. Proficiency in MS Office is essential, and successful candidates will demonstrate strong customer service skills and the ability to work independently.

Qualifications

• Bachelor's degree required; preferably in Management, Finance, or Information Sciences.
• Strong analytical skills to handle data and processes effectively.
• Proficient in MS Office applications (Word, Excel, PowerPoint).

Responsibilities

• Process bank financing and refinancing accounts for assigned banks.
• Communicate with clients and banks to address concerns and collect documents.
• Ensure all service requests are resolved within turnaround time.
• Submit daily productivity and accomplishment reports.

Skills

Strong analytical skills

Excellent communication skills

Customer service skills

Proficient in MS Office applications

Ability to work under time pressure

Education

Bachelor's Degree in any 4-year course

Job description

Operations Associate - Bank Financing - QA

Mandaluyong City, Metro Manila, Philippines Filinvest Land Inc.

About the job Operations Associate - Bank Financing - QA

The Operations Associate - Bank Financing assists clients in applying for housing loans with partner banks to facilitate full payment of their purchased property. He/She ensures that bank financing accounts are properly applied and processed according to standard procedures and timelines.

• Processes bank financing and refinancing accounts for assigned partner banks within the standard processing time, including endorsement of account information and documents, review of bank guarantees, and recording of loan payments in the system.
• Communicates effectively with clients (buyers and partner banks) via phone, email, and face-to-face interactions to address concerns, collect necessary documentation, and ensure timely processing of bank loans.
• Ensures that all assigned service requests are resolved and completed within the established turnaround time.
• Submits daily productivity and accomplishment reports to the Operations Lead Bank Financing.

EDUCATION, TRAININGS, LICENSES REQUIRED:

• Bachelor's Degree in any 4-year course. Preferably related to Management, Finance, and/or Information Sciences or any computational courses.

TECHNICAL COMPETENCIES AND SKILLS:

• Strong analytical skills, particularly in handling data, processes, and information.
• Excellent communication skills, with the ability to clearly articulate ideas both in writing and verbally.

Demonstrates exemplary customer service skills.

Proficient in MS Office applications (Word, Excel, PowerPoint).

Able to perform effectively under time pressure and meet set deadlines.

Capable of working independently with minimal supervision.

Proven ability to lead teams, supervise daily operations, and develop talent for succession.

Highly organized and process-oriented.

Skilled at multitasking and managing multiple priorities effectively.

Upholds integrity and strong personal values.