Account Management Associate

SEO Hacker; Las Piñas; On-site; PHP 300,000 - 420,000; Full time

Job summary

SEO Hacker in Las Piñas is seeking a Client Happiness Officer (Account Management Associate) to nurture client relationships and drive account growth. You will be the main point of contact, coordinating with internal teams to deliver excellent service while identifying opportunities to strengthen client partnerships.

This full-time, office-based role is located in BF Homes, Las Piñas and requires strong communication, organizational skills, and the ability to manage multiple tasks while

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office or Google Workspace.
• Ability to manage multiple tasks and prioritize effectively.
• Strong analytical and problem-solving skills.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-lasting client relationships.
• Attend to local and international leads from the website.
• Conduct regular client follow-ups and ensure timely communication.
• Follow up on billables and account-related concerns.
• Assist in closing deals and winning new accounts.
• Identify opportunities to expand existing client accounts and account portfolios.
• Coordinate with internal teams to ensure the timely and successful delivery of services according to client needs and objectives.
• Communicate project updates and account progress to both clients and internal stakeholders.
• Assist clients with concerns, requests, and issue escalations in a professional and empathetic manner.
• Prepare account reports and monitor client performance and satisfaction.
• Travel to meet current and prospective clients when necessary.
• This is a full-time, office-based position located in BF Homes, Las Piñas.
• Collaborate with the Sales and Digital Marketing teams to identify growth opportunities.
• Celebrate wins and contribute to a positive, high-performing team culture.

Skills

Client relationship management

Communication skills

Time management

Organizational skills

MS Office / Google Workspace

Multitasking

Analytical skills

Education

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Tools

Microsoft Office

Google Workspace

Job description

Client Happiness Officer (Account Management Associate), you will be responsible for building long-term relationships with clients, ensuring exceptional customer experience, and helping grow their accounts. You'll serve as the primary point of contact, working closely with internal teams to deliver excellent service while identifying opportunities to strengthen client partnerships.

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-lasting client relationships.
• Attend to local and international leads from the website.
• Conduct regular client follow-ups and ensure timely communication.
• Follow up on billables and account-related concerns.
• Assist in closing deals and winning new accounts.
• Identify opportunities to expand existing client accounts and account portfolios.
• Coordinate with internal teams to ensure the timely and successful delivery of services according to client needs and objectives.
• Communicate project updates and account progress to both clients and internal stakeholders.
• Assist clients with concerns, requests, and issue escalations in a professional and empathetic manner.
• Prepare account reports and monitor client performance and satisfaction.
• Travel to meet current and prospective clients when necessary.
• This is a full-time, office-based position located in BF Homes, Las Piñas.
• Collaborate with the Sales and Digital Marketing teams to identify growth opportunities.
• Celebrate wins and contribute to a positive, high-performing team culture.

Minimum Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office or Google Workspace.
• Ability to manage multiple tasks and prioritize effectively.
• Strong analytical and problem-solving skills.