Special Accounts Operations Specialist

Filinvest Development Corporation; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading property management company in Mandaluyong City is looking for an Operations Associate - Special Accounts. This role involves ensuring exceptional customer service for valued clients through daily monitoring and resolution of concerns. Candidates should have at least two years of customer service experience, preferably with face-to-face interaction. Strong communication and problem-solving skills are essential. This position prepares daily productivity reports and interacts with multiple departments.

Qualifications

• Minimum of 2 years experience in customer service with face-to-face interaction.
• BPO experience is an advantage.
• Strong complaint-handling and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Assist clients via call, email, and face-to-face transactions.
• Investigate, review, and resolve escalated inquiries and requests.
• Prepare and submit daily productivity reports.
• Handle call-out requests and account inquiries.

Skills

Customer service

Complaint handling

Problem-solving

Excellent communication

Job description

A leading property management company in Mandaluyong City is looking for an Operations Associate - Special Accounts. This role involves ensuring exceptional customer service for valued clients through daily monitoring and resolution of concerns. Candidates should have at least two years of customer service experience, preferably with face-to-face interaction. Strong communication and problem-solving skills are essential. This position prepares daily productivity reports and interacts with multiple departments.