Operations Assistant - SM CDO Downtown Premier

SM Supermalls; Hinoba-an; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

SM Supermalls is seeking an Operations Assistant for SM CDO Downtown Premier in Cagayan De Oro, Misamis Oriental, Philippines. The role supports building administration, safety, cleanliness, and tenant relations to deliver excellent customer experience.

You will assist in coordinating daily mall operations, handling tenant documentation, and supporting event logistics while ensuring adherence to company standards and regulatory requirements.

Qualifications

• Experience in building administration and mall operations is preferred.
• Familiarity with tenant relations and property management processes.
• Ability to coordinate safety, security and regulatory compliance.

Responsibilities

• Assist Mall Operations in daily building administration per company standards.
• Support tenant relations and administrative tasks to ensure smooth mall operations.
• Coordinate with TRMs, TROs on tenant needs, memos, reports, and events.
• Prepare reports and maintain documentation for housekeeping, safety, and permits.
• Engage in learning and development to support organizational growth.

Skills

Risk Mitigation

Project Management

Problem Solving

Legal & Regulatory Compliance

Customer Orientation

Customer Engagement

Contact Center Management

Complaint Management

Communication

Job description

Operations Assistant - SM CDO Downtown Premier SM CDO Downtown Premier, Cagayan De Oro, Misamis Oriental, Philippines 0 - 1 Years Probationary

Job Description

Group Company: Shopping Center Management Corporation

Position description: Building Administration: Assist Mall Operation on daily operation with accordance on company standards of safety, cleanliness and orderliness.Tenant Relations: Provide assistance to the TRMs and TROs in the daily operations pertaining to tenant relations and other administrative work, contributing to ensure overall smooth mall operations and good handling of tenants, while adhering to company obligations. Also provides knowledgeable and efficient service to ensure that all tenants, employees, and other relevant stakeholders receives excellent customer experience.

Primary Responsibilities:

• Operations Assistant (Building Administration) Assists in maintaining mall cleanliness, orderliness, and proper documentation of housekeeping activities.
  Supports facility management by monitoring tenant concerns, preparing service requests, and ensuring timely resolution of deficiencies.
  Coordinates safety and security compliance through inspections, memos, and deficiency reporting.
  Provides administrative support including scheduling meetings, organizing permits, and assisting with events or logistics.
  Engages in continuous learning and skill development to improve performance and contribute to organizational growth.
  Operations Assistant (Tenant Relations) Handles tenant documentation, ensuring timely filing, processing, and compliance with operational requirements.
  Manages tenant construction processes including checklists, clearances, and bond refund documentation.
  Coordinates tenant communications such as memos, promo lists, and operational kits to support daily activities.
  Prepares and submits reports and prooflists related to tenant accounts, charges, and compliance.
  Pursues continuous learning and development to enhance skills and support organizational growth.
  
• Basic in Risk Mitigation, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Customer Engagement, Contact Center Management, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job Snapshot

Updated Date

08-09-2026

Job ID

Jobs_2763

Hierarchy

SMCG

Location

Experience

0 - 1 Years

Employment Type

Employee Sub Type

Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.