Operations Assistant (SM City Rosario)

SM Supermalls; Hinoba-an; Hybrid; PHP 450,000 - 650,000; Full time

Job summary

SM Supermalls in the Philippines is seeking a Facilities and Operations Supervisor to support the daily running of the mall complex, its amenities, utilities, and equipment. The role emphasizes safety, cleanliness, and orderliness to help achieve business goals.

You will oversee housekeeping, facilities, and utilities management, supervise contractors, and ensure preventive maintenance. The position requires 1–2 years of relevant experience and strong coordination with local government units and

Qualifications

• 1–2 years of experience in mall operations or facilities management.
• Experience coordinating with local government units (LGUs) and community partners.
• Ability to supervise maintenance, safety, and tenant construction activities.

Responsibilities

• Supports overall mall operations by assisting management in financial reviews, handling customer concerns, coordinating with LGUs and community partners, and leading mall reports, events, and special projects.
• Oversees housekeeping, facilities, and utilities management to maintain a clean, safe, and fully functional mall environment—ensuring preventive maintenance, contractor supervision, and efficient use of resources.
• Strengthens tenant relations and ensures a safe mall environment by overseeing tenant construction and renovation activities, reviewing plans, resolving site issues, and acting as the mall’s Safety Officer to enforce compliance with safety standards and emergency procedures.
• Provides general administrative support by acting as reliever for key custodian and warehouse functions when necessary, ensuring continuity of essential mall operations.
• Promotes learning and professional growth by pursuing training programs, executing individual development plans, and sharing expertise to build team capability and operational excellence.

Skills

Asset Management

Communication

Complaint Management

Customer Orientation

Facility and Space Optimization

Infrastructure Management

Legal & Regulatory Compliance

Logistics Management

Problem Solving

Project Management

Risk Mitigation

Safety & Security Management

Job description

1 - 2 Years

Group Company: Shopping Center Management Corporation

Position description: Supervise maintenance services to ensure the proper upkeep of the mall, including its amenities, utilities and equipment in accordance with company standards of safety, cleanliness and orderliness that is crucial for the business to achieve its strategic and financial goals.

Primary Responsibilities:

• Supports overall mall operations by assisting management in financial reviews, handling customer concerns, coordinating with LGUs and community partners, and leading mall reports, events, and special projects.
• Oversees housekeeping, facilities, and utilities management to maintain a clean, safe, and fully functional mall environment—ensuring preventive maintenance, contractor supervision, and efficient use of resources.
• Strengthens tenant relations and ensures a safe mall environment by overseeing tenant construction and renovation activities, reviewing plans, resolving site issues, and acting as the mall’s Safety Officer to enforce compliance with safety standards and emergency procedures.
• Provides general administrative support by acting as reliever for key custodian and warehouse functions when necessary, ensuring continuity of essential mall operations.
• Promotes learning and professional growth by pursuing training programs, executing individual development plans, and sharing expertise to build team capability and operational excellence.

Intermediate in Asset Management

Intermediate in Communication

Intermediate in Complaint Management

Intermediate in Customer Orientation

Intermediate in Facility and Space Optimization

Intermediate in Infrastructure Management

Intermediate in Legal & Regulatory Compliance

Intermediate in Logistics Management

Intermediate in Problem Solving

Intermediate in Project Management

Intermediate in Risk Mitigation

Intermediate in Safety & Security Management

Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.