IT Services Officer - SM Seaside City Cebu

SM Supermalls; Cebu City; On-site; PHP 312,000 - 513,000; Full time

Job summary

SM Supermalls in Cebu City, Philippines is seeking an IT Services Officer for SM Seaside City Cebu to provide L1 IT support and administrative assistance in delivering quality services.

You will coordinate with vendors, maintain IT documentation, support project implementation, and pursue ongoing training as a subject matter expert in IT initiatives. This is a probationary/full-time position based at the Cebu site.

Responsibilities

• Provide L1 technical support through installation, configuration, and maintenance of IT hardware, software, and network systems.
• Coordinate with vendors and service providers to resolve technical issues, manage warranties, and ensure IT compliance across operations.
• Maintain accurate IT documentation and inventory of equipment, software, and reports to support transparency and efficiency.
• Support IT project implementation by coordinating requirements, monitoring progress, and assisting in site surveys and system testing.
• Pursue continuous learning and development through targeted training and participation as a Subject Matter Expert in IT initiatives.

Job description

IT Services Officer - SM Seaside City Cebu

SM Seaside City Cebu, Cebu City, Cebu, Philippines Probationary

Job Description

Group Company: Shopping Center Management Corporation

Position description: To provide support and administrative assistance in the implementation and management of quality IT services that meet the needs of the business.

Primary Responsibilities

• Provide L1 technical support through installation, configuration, and maintenance of IT hardware, software, and network systems.
• Coordinate with vendors and service providers to resolve technical issues, manage warranties, and ensure IT compliance across operations.
• Maintain accurate IT documentation and inventory of equipment, software, and reports to support transparency and efficiency.
• Support IT project implementation by coordinating requirements, monitoring progress, and assisting in site surveys and system testing.
• Pursue continuous learning and development through targeted training and participation as a Subject Matter Expert in IT initiatives.

• Intermediate in Vendor Management, Technical Troubleshooting, System Operational Management, Risk Mitigation, Quantitative Analysis, Project Management, Process Optimization, Problem Solving, Legal & Regulatory Compliance, Knowledge Management, Infrastructure and Database Design, Infrastructure Management, IT System Integration, Data Management & Integrity, Complaint Management, Communication, Change Management, Asset Management
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job Snapshot

Updated Date

10-09-2026

Job ID

Jobs_4065

Hierarchy

End Point Support

Location

Location SM Seaside City Cebu, Cebu City, Cebu, Philippines

Employment Type

Employee Sub Type

Full time

Share the opportunity

View Similar Jobs

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China. It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.

With an average daily foot traffic of 4.5 million in the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.