Operations Assistant Manager

V-Call Center Link Inc.; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A call center company is seeking individuals for a leadership role that involves managing daily operations and supporting the implementation of strategies. Candidates should have a Bachelor’s degree or equivalent experience, along with 2 years in insurance and 2–3 years in a contact center, including 1 year in a supervisory position. This is an opportunity to enhance operational efficiency while developing management skills.

Qualifications

• Bachelor’s degree preferred; equivalent work experience accepted.
• 2 years of pure insurance experience (billing, account management, or policy servicing).
• Minimum 2–3 years of contact center experience, with at least 1 year in leadership role/supervisory.

Responsibilities

• Assist in managing daily operations and ensure all processes run smoothly.
• Support the Operations Manager in implementing operational strategies and objectives.

Job description

Job Requirements

• Bachelor’s degree preferred; equivalent work experience accepted.
• 2 years of pure insurance experience (billing, account management, or policy servicing).
• Minimum 2–3 years of contact center experience, with at least 1 year in leadership role/supervisory

Responsibilities

• Assist in managing daily operations and ensure all processes run smoothly.
• Support the Operations Manager in implementing operational strategies and objectives.