Operations Supervisor (Insurance Account)

V-Call Center Link Inc.; Manila; On-site; PHP 30,000 - 40,000; Full time

Job summary

A leading call center company in Manila is seeking an Operations Supervisor for their insurance account. The ideal candidate must have 1-2 years of insurance experience, alongside 2-3 years in a contact center, including at least a year in a supervisory role. Responsibilities include overseeing daily operations and implementing policies. This position requires working on-site during night shifts and offers a full-time employment opportunity.

Qualifications

• 1-2 years of pure insurance experience in billing, account management, or policy servicing.
• Minimum of 2-3 years contact center experience with at least 1 year in a leadership/supervisory role.
• Willingness to work onsite during the night shift.

Responsibilities

• Oversee daily operations of the insurance account team ensuring efficient workflow.
• Assist in developing and implementing operational policies and procedures.

Skills

Insurance knowledge

Leadership

Communication skills

Education

Bachelor's degree

Job description

Overview

Operations Supervisor (Insurance Account) – V-Call Center Link Inc.

On-site – Manila • 1–3 Yrs Exp • Bachelor • Full-time

Job Requirements

• 1–2 years of pure insurance experience (billing, account management, or policy servicing).
• Minimum 2–3 years of contact center experience, with at least 1 year in leadership role/supervisory.
• Onsite Nightshift.

Responsibilities

• Oversee daily operations of the insurance account team ensuring efficient workflow.
• Assist in developing and implementing operational policies and procedures.

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

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• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.