Insurance Operations Lead – Billing & Policy Servicing

Gratitude Philippines; Quezon City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

A leading insurance company in Metro Manila seeks an Operations Assistant Manager. The role involves overseeing operations within the Property & Casualty Insurance sector, leading a team in a contact center, and handling billing and account management. Candidates should have a Bachelor’s degree or equivalent experience, along with 1–2 years in insurance and minimum 2–3 years in contact center roles, with a focus on leadership. Strong analytical and communication skills are essential.

Qualifications

• 1-2 years of pure insurance experience in Property & Casualty.
• Minimum 2-3 years of contact center experience.
• At least 1 year in a leadership/supervisory role.

Responsibilities

• Oversee operations within the Property & Casualty Insurance sector.
• Support billing and account management.
• Lead a team in a contact center environment.

Skills

Leadership

Analytical skills

Communication skills

Detail-oriented

Knowledge of insurance billing processes

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office

QA tools

CRM/contact center systems

Job description

A leading insurance company in Metro Manila seeks an Operations Assistant Manager. The role involves overseeing operations within the Property & Casualty Insurance sector, leading a team in a contact center, and handling billing and account management. Candidates should have a Bachelor’s degree or equivalent experience, along with 1–2 years in insurance and minimum 2–3 years in contact center roles, with a focus on leadership. Strong analytical and communication skills are essential.