Operations Assistant Manager

Recruitify_HR; Manila; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Recruitify_HR is looking for an Operations Assistant Manager in Manila. The role involves managing operations within the Property & Casualty Insurance sector. Candidates should have a background in insurance with experience in a contact center, ideally with leadership responsibilities. Responsibilities include operational efficiency, account management, and team leadership. The position offers benefits such as performance bonuses, HMO, and annual company trips.

Qualifications

• 1-2 years of pure insurance experience in Property & Casualty.
• Minimum 2-3 years contact center experience, with at least 1 year in a leadership role.
• Strong knowledge of insurance billing processes.

Responsibilities

• Assist in managing operations and ensuring efficiency.
• Support billing, account management, and policy servicing.
• Lead a team in a contact center environment.

Skills

Insurance experience in Property & Casualty

Contact center experience

Analytical skills

Communication skills

MS Office proficiency

Education

Bachelor's degree

Tools

CRM systems

QA tools

Job description

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Description

The Operations Assistant Manager will oversee various functions within the Property & Casualty Insurance sector.

Responsibilities

• Assist in managing operations and ensuring efficiency.
• Support billing, account management, and policy servicing.
• Lead a team in a contact center environment.
• Analyze processes and recommend improvements.
• Ensure compliance with insurance billing processes.

Employee Recognition and Rewards

• Equity Incentive Plan
• Performance Bonus
• Incentives

Insurance Health & Wellness

• HMO
• Annual Company Trip
• Free Meals
• Sleeping Quarters

Requirements

• 1–2 years of pure insurance experience in Property & Casualty -Life & Annuities.
• Minimum 2–3 years of contact center experience, with at least 1 year in a leadership/supervisory role.
• Strong knowledge of insurance billing processes and ECC account management.
• Excellent analytical, communication, and documentation skills.
• Proficiency in MS Office, QA tools, and CRM/contact center systems.
• Detail-oriented with the ability to identify trends and recommend solutions.
• Must have prior BPO experience.

Working Location

Bridgetowne. H3VP+FHG, Bridgetowne Blvd, Quezon City, 1609 Metro Manila, Philippines