Operations Assistant

China Bank Group; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Chinabank in Makati seeks an Operations Assistant for the Remittance Business Operations Department (RBOD) – Processing Unit to help ensure accurate and timely processing of incoming remittance transactions while coordinating with branches, business units, partner institutions, and customers. This role offers exposure to core banking operations, reconciliation, and customer service.

You will gain hands-on experience in transaction processing, monitoring balances, and maintaining records, with

Qualifications

• Bachelor's degree in any business-related course, Banking and Finance, Accounting, or a related field.
• Strong attention to detail and commitment to accuracy.
• Good communication and coordination skills.
• Comfortable working with reports, records, and transaction-related documents.
• Fresh graduates or those with banking operations, remittance processing, or customer service exposure welcome.
• Willing to be assigned in shifting schedule.

Responsibilities

• Process incoming remittance transactions from international partners and tie-ups.
• Review and verify transaction details, and coordinate corrections or clarifications when needed.
• Work with branches, Head Office units, couriers, and customers to ensure timely transaction delivery.
• Prepare accounting entries and operational reports related to remittance transactions.
• Monitor account balances and transaction statuses to support smooth operations.
• Maintain accurate records and databases for reconciliation, inquiries, and transaction tracking.
• Assist in handling inquiries, follow-ups, and service concerns from partners and customers.
• Prepare and submit required internal and external reports on time.

Skills

Attention to detail

Communication skills

Microsoft Office proficiency

Banking operations

Education

Bachelor's degree in Business-related field

Bachelor's degree in Banking and Finance

Bachelor's degree in Accounting or related field

Tools

Microsoft Office

Job description

Makati Head Office, Bel-air, City Of Makati, Metro Manila, National Capital Region ( Ncr ), Philippines

Job Description

AboutYou & the Role

Areyou detail-oriented, organized, and eager to build a career in bankingoperations?

ChinaBank is looking for an Operations Assistant to join the Remittance BusinessOperations Department (RBOD) – Processing Unit. In this role, you will helpensure the accurate and timely processing of incoming remittance transactionswhile working closely with branches, business units, partner institutions, andcustomers. This is an excellent opportunity to gain hands-on experience inbanking operations, transaction processing, reconciliation, and customer service.

WhatYou Will Be Doing

• Process incomingremittance transactions from international partners and tie-ups.
• Review and verifytransaction details, and coordinate any corrections or clarifications whenneeded.
• Work withbranches, Head Office units, couriers, and customers to ensure timelytransaction delivery.
• Prepare accountingentries and operational reports related to remittance transactions.
• Monitor accountbalances and transaction statuses to support smooth operations.
• Maintain accuraterecords and databases for reconciliation, inquiries, and transactiontracking.
• Assist in handlinginquiries, follow-ups, and service concerns from partners and customers.
• Prepare and submitrequired internal and external reports on time.

WhatSuccess Looks Like

Inthis role, success means:

• Processingremittance transactions accurately and on schedule.
• Maintainingerror-free records and reports.
• Supporting thetimely resolution of inquiries and discrepancies.
• Keepingtransactions properly documented and reconciled.
• Building strongworking relationships with internal teams, partners, and customers throughreliable service and responsiveness.

Qualifications

• Bachelor's degreein any business-related course, Banking and Finance, Accounting, or arelated field.
• Strong attentionto detail and commitment to accuracy.
• Good communicationand coordination skills.
• Comfortableworking with reports, records, and transaction-related documents.
• Proficient inMicrosoft Office applications.
• Fresh graduatesand candidates with experience in banking operations, remittanceprocessing, or customer service are encouraged to apply.
• Willing to beassigned in Shifting Schedule.

WhatYou Can Expect Here

AtChinabank, you'll be part of a trusted organization that values excellence,integrity, collaboration, and continuous learning. You'll gain valuableexposure to core banking operations, work alongside experienced professionals,and develop skills that can support your long-term career growth in the bankingindustry.