REMITTANCE SERVICES ASSISTANT

Metrobank; Taguig; Hybrid; PHP 357,000 - 580,000; Full time

Job summary

Metrobank is seeking a Remittance Operations Associate to handle inquiries, tracers, and amendments related to remittance transactions. The role involves data entry for MCA, passbooks, and COIs across international and domestic branches, with a focus on accuracy and timely responses.

Responsibilities include preparing replies, monitoring feed systems, and coordinating with foreign branches to ensure smooth remittance processing and validation of documents.

Qualifications

• Graduate of any Business-related courses, preferably Economics, Accounting or Finance (Fresh Graduates).
• Strong quantitative and analytical skills.
• Must have a pro-active approach to problem solving and the ability to meet tight deadlines.

Responsibilities

• Investigates/processes tracers, amendments, and cancellations received from Foreign Branches/ Subsidiaries, correspondent banks, remittance tie-ups and domestic branches.
• Entertains inquiries of clients from foreign banks, foreign subsidiaries and domestic branches via telephone or counter inquiries.
• Prepares replies to remittance inquiries/tracers of foreign branches and domestic branches.
• Encodes/upgrades/maintains a database system for ATMs, Passbook / Time Certificate of Deposit (TCDs) / Confirmation of Investment (COIs) of remitter of the Bank's foreign branches/ subsidiaries
• Monitors/processes incoming passbooks/ TCDs/ COIs and signature cards for remitters of foreign subsidiaries.
• Reconciles statements of long outstanding payment instruction sent by correspondent banks regarding payment orders.
• Transmits daily feedback report on remittances to foreign branches/subsidiaries and remittance tie-ups.
• Print documents for reversal and adjustment.
• Entertains/assists inquiries of foreign banks, foreign branches/ subsidiaries, tie-ups and domestic branches regarding remittance.
• Encodes accounting entries in the Multi-Currency Account (MCA) system.
• Processes Certification of Inward Remittances on a per request basis.

Education

Business-related degree

Job description

Job Summary:

Investigates various problems regarding the transmission of remittances and pertinent documents such as passbooks, certificates of time deposits, account opening documents; responds to inquiries and tracers from remitters, beneficiaries, foreign branches, subsidiaries, remittance tie-ups, correspondent banks and remittance centers.

Attends to customer inquiries and sends data for the remittance feedback/confirmation through the inquiry/feedback system.

Role Exposure:

• Investigates/processes tracers, amendments, and cancellations received from Foreign Branches/ Subsidiaries, correspondent banks, remittance tie-ups and domestic branches
• Entertains inquiries of clients from foreign banks, foreign subsidiaries and domestic branches via telephone or counter inquiries.
• Prepares replies to remittance inquiries/tracers of foreign branches and domestic branches.
• Encodes/upgrades/maintains a database system for ATMs, Passbook / Time Certificate of Deposit (TCDs) / Confirmation of Investment (COIs) of remitter of the Bank's foreign branches/ subsidiaries
• Monitors/processes incoming passbooks/ TCDs/ COIs and signature cards for remitters of foreign subsidiaries.
• Reconciles statements of long outstanding payment instruction sent by correspondent banks regarding payment orders.
• Transmits daily feedback report on remittances to foreign branches/subsidiaries and remittance tie-ups.
• Print documents (Self Responding Tickets, telegraphic transfer, debit/credit memo, tickets, schedules and other remittances) for reversal and adjustment.
• Entertains/assists inquiries of foreign banks, foreign branches/ subsidiaries, tie-ups and domestic branches via telephone or over the counter inquiries regarding remittance.
• Encodes accounting entries in the Multi-Currency Account (MCA) system.
• Processes Certification of Inward Remittances on a per request basis.

Qualifications:

• Graduate of any Business-related courses, preferably Economics, Accounting or Finance (Fresh Graduates)
• Strong quantitative and analytical skills
• Must have a pro-active approach to problem solving and the ability to meet tight deadlines