Operations Assistant

Tavor Perry; Batac; On-site; PHP 279,000 - 446,000; Full time

Job summary

Tavor Perry is seeking an organized Admin and Operations Support specialist to manage day-to-day operations for a growing real estate portfolio in the Philippines. You will coordinate between the property manager, maintenance contractors, and guests to ensure timely and accurate task completion.

The role requires proactive communication, strong organization, and experience handling multiple stakeholders, including contractors and vendors.

Qualifications

• Experience in administrative support, operations coordination, or a similar role.
• Excellent spoken and written English with confidence handling phone calls.
• Strong organizational and follow-through skills to track many items at once.
• Experience coordinating with multiple parties such as contractors, vendors, or clients.
• Comfortable using task management tools, email, and shared documents.
• Accountable for deadlines and vigilant about errors.
• Proactive communication and problem-solving.

Responsibilities

• Schedule repairs, cleanings, and property turnovers with the property manager and maintenance contractors.
• Answer inquiries and resolve guest/tenant concerns promptly.
• Place and receive calls with contractors, vendors, guests, and other contacts.
• Track open tasks and maintenance requests to completion.
• Maintain and prioritize administrative and operational to-dos.
• Keep records of vendor contacts, maintenance history, and property communications.
• Send the owner regular status updates on open items, issues, and completed work.
• Work alongside AI-powered tools and automated systems in daily operations.
• Help set up operational processes as new properties are added to the portfolio.

Skills

Admin support

Operations coordination

English communication

Vendor coordination

Task management

Deadline driven

Proactive communication

Job description

Job Summary:

Guests and contractors judge a property business by how quickly things get handled, and an organized, proactive Admin and Operations Support specialist will keep ours quick. You will help run the day-to-day operations of a growing real estate investment portfolio as the central coordination point between our property manager, maintenance contractors, and guests, making sure nothing falls through the cracks. A confident communicator who likes keeping moving parts on track and can own a process from start to finish is an excellent fit.

Key Responsibilities:

• Work with the property manager and maintenance contractors to schedule repairs, cleanings, and property turnovers
• Talk with guests and tenants to answer inquiries, address concerns, and settle issues quickly
• Place and receive phone calls with contractors, vendors, guests, and other contacts
• Track open tasks, maintenance requests, and follow-ups so every item is completed
• Maintain and prioritize a running list of administrative and operational to-dos
• Keep organized records of vendor contacts, maintenance history, and property communications
• Send the owner regular status updates on open items, issues, and completed work
• Work alongside AI-powered tools and automated systems as part of daily operations
• Help set up operational processes as new properties are added to the portfolio

Mandatory Skills:

• Proven experience in administrative support, operations coordination, or a similar role
• Excellent spoken and written English, with confidence making and handling phone calls
• Strong organizational and follow-through skills, with the ability to track many open items at once
• Experience coordinating with multiple parties such as contractors, vendors, or clients
• Comfortable using task management tools, email, and shared documents
• Accountable for deadlines, vigilant about errors, and capable of staying on task without a manager looking over your shoulder
• Strong communication skills and a proactive approach to updates and problem-solving

Preferred Skills:

• Experience in property management, vacation rentals, or real estate administration
• Familiarity with short-term rental platforms such as Airbnb or VRBO
• Background in customer service or guest relations
• Comfort working with AI tools and automated workflows
• Experience with outbound calling, lead follow-up, or marketing support
• Adept at keeping several projects in motion together, using a simple system to track each and surface problems early

Why Join Us:

Become the trusted right hand of a growing real estate portfolio, working directly with the owner in a tech-forward environment. As the portfolio expands, so will your chances to take on new responsibilities and grow your role. If you love bringing order to busy operations, we would love to hear from you.