Operation Excellence Senior Specialist

924 Hellmann Shared Service Center Inc.; Pasay; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Hellmann Philippines is seeking a Senior Specialist in 4PL Supply Chain Service Delivery with a strong focus on Operational Excellence. You will ensure high service and data quality, manage performance reviews, and drive continuous improvement for assigned accounts in an international environment.

This role requires proactive problem-solving, leadership, and the ability to handle multiple tasks during peak periods, with emphasis on data accuracy and KPI reporting.

Qualifications

• Strong analytical and problem-solving abilities to identify operational issues.
• Clear and effective communication with internal teams and clients.
• Leadership experience guiding teams toward operational excellence.

Responsibilities

• Lead initiatives to enhance operational efficiency and effectiveness for assigned accounts.
• Identify and implement process improvements to optimize operations and quality.
• Monitor KPIs to ensure service delivery meets client expectations.
• Manage regular performance reviews with LSPs and carriers to ensure optimal performance.
• Facilitate exception management and corrective actions to address issues promptly.

Skills

Analytical Skills

Communication

Leadership

Attention to Detail

Adaptability

Time Management

End-to-end Freight Knowledge

Education

Bachelor’s degree in Supply Chain Management, Logistics, or related field

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 14.000 employees in more than 241 locations worldwide. For the better. Together.

About the position

As a skilled and experienced Senior Specialist in 4PL Supply Chain Service Delivery with a strong focus on Operational Excellence, you are responsible for ensuring the highest service and data quality standards, managing performance reviews, and driving continuous improvement initiatives of assigned accounts. This role requires a proactive attitude, excellent problem-solving skills, and the ability to manage multiple tasks efficiently in an international environment.

Key Responsibilities

• Operational Excellence: Lead initiatives to enhance operational efficiency and effectiveness of assigned accounts.
• Process Improvement: Identify, develop, and implement process improvements to optimize operations and quality.
• Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to ensure service delivery meets or exceeds client expectations.
• Performance Reviews: Manage regular performance reviews with Logistics Service Providers (LSPs) and carriers to ensure optimal performance.
• Exception Management: Facilitate exception management and corrective action initiatives to address any issues promptly.
• Risk Management: Identify potential risks within and develop mitigation strategies.
• Employee Onboarding and Training: Conduct the onboarding and training new employees to ensure they are well equipped to perform their roles.
• Milestone and Data Quality Management: Manage milestones and data quality to ensure accurate and timely information flow.
• Reporting and Visualization: Prepare reports and visualizations based on organizational needs and MBR/QBR requirements.
• System Support: First-level system support for end users to resolve technical issues.
• Allocation Management: Monitor and manage allocation to ensure space is utilized as contractually agreed.
• Pro-actively manage daily operation shipments end to end during workload peaks
• Any other tasks assigned by supervisors

Skills and Competencies

• Analytical Skills: Strong analytical and problem-solving skills to identify and address operational issues.
• Communication: Excellent communication and interpersonal skills to effectively collaborate with team members and stakeholders.
• Leadership: Proven leadership abilities to guide and motivate the team towards achieving operational excellence.
• Attention to Detail: High attention to detail to ensure accuracy in data management and reporting.
• Adaptability: Adapting to changing environments and managing multiple tasks efficiently.
• End-to-end sea and air freight operation export and import knowledge
• Strong time management to complete tasks on time
• Ability to work under pressure to cope with periods of high workload and tight timelines.
• Willingness to work overtime to meet deadlines when required.
• Able to work in an early/late shift set-up

Preferred Educational Background / Work Experience

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Work experience in international logistics or freight forwarding
• 5 years of experience in sea and air freight operation
• 3 years of experience in a continuous improvement role

Key Performance Indicators (KPIs)

• Customer KPIs: Achieve customer satisfaction and service level targets.
• Cost and Process Optimization: Realize cost savings and process improvements through optimization initiatives.
• KPI’s can be adjusted based on the business needs and targets to be achieved.

Decision-making authority

Decision authority as delegated by the direct manager following Hellmann regulations.

Inclusion and social diversity are firmly anchored values in our corporate culture.

Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers. Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions. You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired.