Specialist _ AF Ops_New Zealand _ GBS MNL

924 Hellmann Shared Service Center Inc.; Pasay; Sur place; PHP 223 000 - 402 000; Plein temps

Résumé du poste

924 Hellmann Shared Service Center Inc. in Pasay, Philippines is seeking an Operations Associate to support import and export operations, coordinate with overseas offices and customers, and maintain accurate shipment records. The role emphasizes compliance, proactive problem solving, and teamwork across the logistics network.

You will assist with billing and operational reporting, monitor shipments, and help meet SLAs while upholding Hellmann's standards of care and reliability.

Responsabilités

• Import Operations: Monitor and manage incoming sea freight shipments.
• Coordinate with overseas offices, agents, carriers, customs brokers, and customers.
• Review shipping documents such as Bill of Lading, Commercial Invoice, Packing List, and Arrival Notice.
• Arrange cargo release and ensure timely delivery to customers.
• Track shipments and provide status updates to customers and stakeholders.
• Handle exceptions, delays, and customer inquiries.
• Export Operations: Process export bookings and coordinate shipment schedules with carriers.
• Prepare and validate export documentation and shipping instructions.
• Coordinate cargo pick-up, stuffing, and loading arrangements.
• Ensure compliance with destination country and carrier requirements.
• Monitor vessel departures and provide shipment updates.
• Support billing and operational reporting activities.
• General Operational Duties: Maintain accurate shipment records in the transport management system.
• Ensure compliance with company policies, customs regulations, and trade requirements.
• Collaborate with internal teams, overseas offices, and external service providers.
• Resolve operational issues and support continuous process improvement initiatives.
• Meet service level agreements (SLAs), productivity, and quality targets.

Description du poste

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together.

The Operations Associate plays a crucial role in maintaining the efficiency and accuracy of logistics operations through meticulous administrative and clerical support. Managing essential office tasks, coordinating logistics activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

Key Responsibilities

• Import Operations: Monitor and manage incoming sea freight shipments.


• Coordinate with overseas offices, agents, carriers, customs brokers, and customers.


• Review shipping documents such as Bill of Lading, Commercial Invoice, Packing List, and Arrival Notice.


• Arrange cargo release and ensure timely delivery to customers.


• Track shipments and provide status updates to customers and stakeholders.


• Handle exceptions, delays, and customer inquiries.


• Export Operations: Process export bookings and coordinate shipment schedules with carriers.


• Prepare and validate export documentation and shipping instructions.


• Coordinate cargo pick-up, stuffing, and loading arrangements.


• Ensure compliance with destination country and carrier requirements.


• Monitor vessel departures and provide shipment updates.


• Support billing and operational reporting activities.


• General Operational Duties: Maintain accurate shipment records in the transport management system.


• Ensure compliance with company policies, customs regulations, and trade requirements.


• Collaborate with internal teams, overseas offices, and external service providers.


• Resolve operational issues and support continuous process improvement initiatives.


• Meet service level agreements (SLAs), productivity, and quality targets.

Inclusion and social diversity

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers. Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions. You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired.