Operational Excellence & Project Manager

924 Hellmann Shared Service Center Inc.; Pasay; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

924 Hellmann Shared Service Center Inc. is seeking an experienced Operation Excellence & Project Manager to drive end-to-end improvement within our growing Shared Service Center.

You will lead initiatives spanning process optimization, onboarding new services, and cross-functional collaboration across global teams. The role requires strong data-driven decision making, stakeholder management, and expertise in LEAN Six Sigma.

Qualifications

• Bachelor’s degree in International Logistics, Freight Forwarding, or related field.
• 6+ years of experience in an international environment.
• 3+ years leading international projects with 10+ stakeholders.
• LEAN Six Sigma certification is a plus.
• Experience in air/sea freight forwarding and logistics processes.

Responsibilities

• Lead end-to-end improvement projects to increase efficiency and service quality.
• Onboard and integrate new services into the shared service center.
• Identify and implement process optimization opportunities using data analysis and best practices.
• Design process flows, write SOPs, and create training materials for front-line teams.
• Collaborate with cross-functional teams to implement sustainable, long-term solutions.
• Track project progress, manage risks, and ensure timely, high-quality delivery.
• Promote continuous improvement using LEAN methodologies.

Skills

Project management

Data analysis

LEAN Six Sigma

Stakeholder management

MS Excel

IT requirements translation

AI in ops

Remote team leadership

Education

Bachelor’s degree in International Logistics or related field

Tools

Cargowise One

Job description

About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together.

We are seeking a motivated and results-oriented Operation Excellence & Project Manager to join our fast-growing Shared Service Center team.

We are seeking a motivated and results-oriented Operation Excellence & Project Manager to join our fast-growing Shared Service Center team.

What You Will Do:

• Lead and deliver end-to-end improvement projects that increase efficiency and service quality.
• Manage the successful onboarding and integration of new services into the shared service center.
• Identify and implement process optimization opportunities using data analysis, stakeholder input, and best practices.
• Design process flows, write SOPs, and create training materials that are clear and actionable for front-line teams.
• Collaborate with cross-functional teams to implement sustainable, long-term solutions.
• Track project progress, manage risks, and ensure timely, high-quality delivery.
• Promote a culture of continuous improvement by coaching teams and applying LEAN methodologies.

What You Will Bring:

• Proven experience in project management and continuous improvement, ideally in logistics or shared services.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with Lean, Six Sigma, or similar methodologies (certification is a plus).
• Ability to translate customer requirements into efficient processes and actionable tasks.
• Proficiency in MS Excel and other Microsoft Power Tools.
• Ability to translate business needs into technical requirements for IT development.
• Experience in AI engineering and its practical application in daily operations.
• Demonstrated success in leading remote teams and communicating with senior management.
• Strong organizational skills with a focus on quality, detail, and timely execution.
• Resilience and energy to perform under pressure and meet tight deadlines.

Educational Background / Work Experience

• Bachelor’s degree in International Logistics, Freight Forwarding, or a related field.
• Minimum 6 years of experience in an international environment.
• At least 3 years of experience leading international projects with 10+ stakeholders.
• LEAN Six Sigma certification and hands-on project experience is a plus.
• In-depth understanding of international air and sea freight forwarding and logistics processes is beneficial.

Language Skills

• Fluent in English (written and spoken) Additional languages are a plus.

Technical Skills

• Advanced Microsoft Excel and Office Suite skills.
• Experience with AI engineering tools and applications.
• Familiarity with Cargowise One is an advantage.

Decision-making authority as delegated by the direct manager, in line with company policies.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers. Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions. You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired.

You did not find the right position for you? Join our Talent Community and we'll get in touch if there's a role that could be a good fit for you.