Operation Specialist

924 Hellmann Shared Service Center Inc.; Pasay; On-site; PHP 300,000 - 460,000; Full time

Job summary

Hellmann is seeking a customer-focused import/export operations specialist in the Philippines to liaise with customers, shippers, and partners, ensure timely freight booking, pickup, and coordination for export, import and cross-trade activities.

You will focus on meeting customer needs, inform about irregularities, follow SOPs, and organize daily export/import duties while coordinating with airlines, carriers, and agents.

Qualifications

• End-to-end Air/Ocean Freight Import/Export experience is essential.
• Fluent in English and able to communicate with international partners.
• Strong customer-service mindset and ability to manage multiple tasks.

Responsibilities

• Focus on customer needs and requirements as a priority.
• Pro-actively inform customers about irregularities and provide alternative solution.
• Organize the day-to-day running of specific import/export operational duties.
• Coordinate import/export shipments with local and overseas customers, airlines/carriers, sub-contractors, agents and truckers.
• Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
• Prepare, create and execute correctly and efficiently completed documents relating to import/export consignments.
• Monitor daily import/export shipment/delivery requirements.
• Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.
• Maintain latest customer contact to ensure quality service provided to customer.
• Monitor and report where possible all import/export consignments within designated destinations and overseas sources.

Skills

Air/Ocean Freight

Import/Export

Customer service

Communication

Deadline-driven

Tools

CargoWise

MS Office

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. .

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

About Position

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

Key Responsibilities

• Focus on customer needs and requirements as a priority
• Pro-actively inform customer about any irregularities and provide alternative solution
• Read and follow instructions defined in customer specific SOP’s
• Organize the day to day running of specific import / export operational duties
• Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation
• Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
• Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments.
• Monitor daily [import/export] shipment/delivery requirements
• Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.
• Maintaining latest customer contact to ensure quality service provided to customer
• Monitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant.
• Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.
• Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth
• Becomes relatively conversant in the regulations, cultures and laws of those designated countries served.
• Be aware and practice specific duties in relation to the legal [import/export] movement of all hazardous goods.
• Support country on system roll out.
• Assist implementation of new customers, review SOP and provide pro-active feedback
• Issue internal / external invoices according to agreed rates and services provided

Skills and Competencies

• Excellent communication and customer service skills
• End to end Air/Ocean Freight Import / Export experience is essential
• Able to plan work and meet deadlines
• A pro-active attitude
• Ability to work under pressure to cope with periods of high workload and tight timelines
• Willingness to work overtime to meet deadlines when required

Functional / Industry requirements

• Work experience in international logistics or freight forwarding apprenticeship preferred 1-3 years of experience in operation preferred International working experience preferred

Language Skills

Fluent in English (written and spoken) Other languages (written and spoken) beneficial.

Computer Literacy

Microsoft Office 365 Products CargoWise One experience preferred

Inclusion and social diversity are firmly anchored values in our corporate culture.

Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

Company Culture

We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers.

Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive!

Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions.

You will find a diverse and inclusive culture, where you are embraced and respected for who you are.

We want you to feel valued, supported, and inspired.

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