Specialist _ Airfreight Operation_ Germany _GBS MNL _New

924 Hellmann Shared Service Center Inc.; Pasay; On-site; PHP 335,000 - 502,000; Full time

Job summary

Hellmann is seeking a Controlling Operations Associate to provide proactive customer service and support for export/import operations. You will liaise with customers, shippers, network and overseas partners to ensure timely freight booking and coordination.

The role focuses on organizing daily import/export duties, coordinating shipments with local and international partners, and handling documentation to support efficient operations in a dynamic logistics environment.

Qualifications

• Provides proactive customer service to customers, shippers, network and overseas partners.
• Ensures timely freight booking, shipment pickup and related coordination for export/import.
• Supports continuous improvement and adherence to SOPs and regulatory requirements.

Responsibilities

• Focus on customer needs as a priority and inform about irregularities with alternatives.
• Read and follow customer SOPs and organize day-to-day import/export operations.
• Coordinate import/export shipments with local and overseas customers, airlines/carriers, sub-contractors and agents.
• Prepare and process documents for import/export consignments and monitor shipment/delivery requirements.

Skills

Customer service

Administrative support

Team collaboration

Tools

Hellmann Freight TMS

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 20 locations worldwide. For the better. Together.

The Controlling Operations Associate

The Controlling Operations Associate plays a crucial role in maintaining the efficiency and accuracy of controlling operations through meticulous administrative and clerical support. Managing essential office tasks and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

About the Job

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

Key Responsibilities

Focus on customer needs and requirements as a priority. Pro-actively inform customer about any irregularities and provide alternative solution. Read and follow instructions defined in customer specific SOP's. Organize the day to day running of specific import / export operational duties. Coordinating import / export shipment with local & overseas customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation. Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties. Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments. Monitor daily [import/export] shipment/delivery requirements. Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system. Maintaining latest customer contact to ensure quality service provided to customer. Monitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant. Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.

Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth. Becomes relatively conversant in the regulations, cultures and laws of those designated countries served. Be aware and practice specific duties in relation to the legal [import/export] movement of all hazardous goods. Support country on system roll out. Assist implementation of new customers, review SOP and provide pro-active feedback Issue internal / external invoices according to agreed rates and services provided.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, we are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers. Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions. You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired.

You did not find the right position for you?