SF Operation Specialist

924 Hellmann Shared Service Center Inc.; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

Hello from Hellmann. Our team in Manila delivers proactive customer service for import/export operations, coordinating with customers, shippers, and partners to ensure timely freight booking and shipment execution.

The role focuses on maintaining high service quality, adhering to SOPs, and ensuring accurate documentation while coordinating with internal teams and external providers. English fluency is essential for daily communications.

Qualifications

• End to end Air/Ocean Freight Import / Export experience is essential.
• Work experience in international logistics preferred.
• Fluent in English (written and spoken).
• Able to plan work and meet deadlines.

Responsibilities

• Focus on customer needs and requirements as a priority.
• Pro‑actively inform customer about irregularities and provide solutions.
• Read and follow customer SOPs.
• Organize day-to-day import/export operational duties.
• Coordinate import/export shipments with customers, airlines, carriers, and partners.
• Liaise with departments and third-party providers to execute duties.
• Prepare and issue import/export documents.
• Monitor daily import/export shipment/delivery requirements.

Skills

Communication

Customer service

Planning

Pressure handling

Tools

Microsoft Office 365

CargoWise One

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 14.000 employees in more than 241 locations worldwide. For the better. Together.

Provide exceptional and pro‑active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick‑up and related coordination and monitoring for related export, import and cross trade activities.

About Position

Provide exceptional and pro‑active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick‑up and related coordination and monitoring for related export, import and cross trade activities.

Key Responsibilities

• Focus on customer needs and requirements as a priority
• Pro‑actively inform customer about any irregularities and provide alternative solution
• Read and follow instructions defined in customer specific SOP’s
• Organize the day to day running of specific import / export operational duties
• Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub‑contractor, agents and truckers for all import and export related transportation
• Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
• Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments.
• Monitor daily [import/export] shipment/delivery requirements
• Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.
• Maintaining latest customer contact to ensure quality service provided to customer
• Monitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant.
• Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.
• Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth
• Becomes relatively conversant in the regulations, cultures and laws of those designated countries served.
• Be aware and practice specific duties in relation to the legal [import/export] movement of all hazardous goods.
• Support country on system roll out.
• Assist implementation of new customers, review SOP and provide pro‑active feedback
• Issue internal / external invoices according to agreed rates and services provided

Skills and Competencies

Excellent communication and customer service skills

End to end Air/Ocean Freight Import / Export experience is essential

Able to plan work and meet deadlines

A pro‑active attitude

Ability to work under pressure to cope with periods of high workload and tight timelines

Willingness to work overtime to meet deadlines when required

Functional / Industry requirements

Work experience in international logistics or freight forwarding apprenticeship preferred 1-3 years of experience in operation preferred International working experience preferred

Language Skills

Fluent in English (written and spoken) Other languages (written and spoken) beneficial.

Computer Literacy

Microsoft Office 365 Products CargoWise One experience is a plus

Inclusion and social diversity

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

Company Background

We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers. Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions. You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired.

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