Operation Branch Manager

Dempsey Resource Management Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading resource management company in Pasig is looking for a Store Operations Manager. In this role, you will oversee daily store operations, manage staff, and ensure exceptional guest experiences. Ideal candidates should have a Bachelor’s degree and 2-5 years of experience in retail or hospitality. This is a full-time position requiring strong leadership and interpersonal skills.

Qualifications

• 2–5 years of experience in retail, entertainment, hospitality, or mall-based operations.
• Experience in managing teams and customer-facing environments.
• Strong interpersonal and conflict-resolution skills.

Responsibilities

• Oversee daily store operations and hologram shows.
• Train and manage store staff including cashiers and customer service reps.
• Foster a culture of creativity, inclusivity, and service excellence.

Skills

Team management

Customer service

Conflict resolution

Event planning

Interpersonal skills

Education

Bachelor's degree

Job description

On-site - Pasig 3-5 Yrs Exp Bachelor Full-time

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Job Description

• Oversee daily store operations, ensuring smooth execution of hologram shows, interactive zones, and merchandise sales.

• Maintain high standards of cleanliness, safety, and equipment functionality.

• Ensure consistent delivery of exceptional guest experiences aligned with brand values.

• Train, and manage store staff including cashier, utility staff, customer service reps/operational staff, and merchandisers.

• Conduct regular performance reviews and coaching sessions.

• Foster a culture of creativity, inclusivity, and service excellence.

• Graduate of any 4-year degree course.

• Business Administration, Marketing, Entrepreneurship, or related fields.

• 2–5 years in retail, entertainment, hospitality, or mall-based operations.

• Experience in managing teams and customer-facing environments.

• Preferably in retail stores, hospitality business & other business with high customer service engagement & interactions.

• Strategic thinker with hands-on leadership style.

• Tech-savvy and comfortable with interactive entertainment systems.

• Strong interpersonal and conflict-resolution skills.

• Creative mindset with a flair for event planning and guest engagement.

• Detail-oriented and compliance-conscious.

• Passionate about family entertainment and emerging amusement.

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Talent Acquisition Manager Dempsey Resource Management Inc.

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