Store Manager

International Toyworld Inc.; Pasay; On-site; PHP 446,400 - 669,600; Full time

Job summary

A retail company in toys is seeking a Store Manager for their location in SM Mall of Asia, Pasay City. The role involves directing selling activities, ensuring customer satisfaction, and managing store administration. Candidates should have at least a Bachelor's degree and 3 years of relevant experience. This position offers a challenging environment with opportunities for career advancement.

Qualifications

• Bachelor's degree holder with at least 3 years of related experience.
• Ability to handle and motivate staff effectively.
• Strong skills in customer relations and sales management.

Responsibilities

• Plan and direct selling activities and ensure achievement of sales targets.
• Maintain cleanliness and organization in the selling area.
• Handle and resolve customer complaints efficiently.
• Conduct personnel performance appraisals.

Skills

Sales strategies execution

Customer satisfaction focus

Store management

Team management

Education

Bachelor's Degree

Job description

On-site - Pasay 3-5 Yrs Exp Bachelor Full-time

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Job Description

Responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.

• Execute directions and sales strategies to achieve or improve on sales targets.
• Propose innovative ideas to increase market share.
• Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfilment of non-sales activities.
• Ensure high levels of customers’ satisfaction through excellent service.
• Handle customer complaints, with the end in view of promoting customer goodwill.
• Obtain information from customers and sales people on merchandise for feedback to merchandising and management.

Store Administration

• Ensure standard operating procedures and compliance to Company policies are strictly implemented.
• Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.
• Maintain attractive merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.
• Ensure proper maintenance and use or resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.
• Ensure strict adherence of counter personnel to set counter policies, systems and procedures.

Merchandise and Stock Management

• Coordinate closely with Merchandising and Consignors office to ensure full stock of fast selling items and to avoid stock-out of merchandise.
• Enforce standard procedures to ensure that merchandise is correctly tagged/priced.
• Monitor and control movement of stocks in store; coordinates with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.
• Implement measures to reduce merchandise losses for improved profitability. Increase subordinates’ consciousness of merchandise security requirements.

People Management

• Conduct personnel performance appraisals to assess training needs and build career paths.
• Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.
• Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)
• Motivate staff.
• Coordinate with HR to hire the right candidates.

Qualifications

• Bachelor's Degree Holder
• With at least 3 years of related working experience
• Willing to be assigned in SM Mall of Asia, Pasay City

Working Location

SM Mall of Asia. SM Mall of Asia, Seaside Blvd, Pasay City, 1300 Metro Manila, Philippines

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