Operating System Support (AS400) Consultant

AIA Digital+; Philippines; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

AIA Digital+ invites professionals to join our AS/400 OS management team in the Philippines, driving reliable IBM iSeries infrastructure and IT services. You will deploy, monitor, and optimize AS/400 systems, manage incidents and patches, collaborate with security and vendors, and report on risk and performance to leadership.

This role offers exposure to budget oversight, stakeholder engagement, and a path to enhance service availability in a fast-paced innovation hub that powers health and

Qualifications

• Ensures IT service availability and minimises outages through effective management.
• Aligns IT services with business needs to improve user satisfaction.
• AS/400 OS management across the organization.
• Ensure stability, security, and performance of AS/400 systems.
• Manage AS/400 OS-related incidents and root cause analysis.
• Deploy patches and updates to keep AS/400 systems secure.
• Monitor performance and report on compliance and risk.
• Collaborate with vendors and stakeholders to select tools.
• Support budget and resource planning for IT services.

Responsibilities

• Ensure IT service availability and minimise outages.
• Improve user satisfaction by aligning IT services with business needs.
• AS/400 OS management across the organization.
• Ensure stability, security, and performance of AS/400 servers.
• Manage AS/400 OS-related incidents and ensure timely resolution.
• Conduct root cause analysis and prevent recurrence.
• Deploy patches and updates to AS/400 systems.
• Coordinate with security teams on vulnerabilities and fixes.
• Monitor performance and report trends to leadership.
• Collaborate with vendors and internal stakeholders on tools.
• Manage relationships with third-party providers and SLAs.
• Assist in budgeting and resource management.

Skills

IT service management

AS/400 OS

Incident management

Problem management

Patch management

Performance monitoring

Vendor management

Budget management

Stakeholder management

Education

Bachelor's degree in IT or Computer Science

Job description

_ Are you ready to shape a better tomorrow? _

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.

AS/400 OS Management:

• Deploy, configure, and maintain of AS/400 operating system across the organization.
• Ensure stability, security, and performance of AS/400 servers and endpoints.

Incident & Problem Managements:

• Manage AS/400 OS-related issues and ensure timely resolution.
• Conduct root cause analysis and implement preventive measures.

Patch & Update Management:

• Deploy patching to ensure all AS/400 systems are up-to-date and secure.
• Coordinate with security teams to address vulnerabilities and apply necessary updates.

Performance Monitoring and Optimization:

• Monitor the performance of AS/400 systems, analyze trends, and implement improvements to enhance efficiency and reliability.
• Prepare reports on AS/400 OS support operations, compliance, and risk management to senior leadership.

Vendor & Stakeholder Management:

• Collaborate with vendors and internal stakeholder to evaluate, select, and implement AS/400 OS-related tools and technologies.
• Manage relationships with third-party service providers and ensure SLAs are met.

Budget & Resource Management:

• Assist to manage related budget.
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Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.