Open Enrollment Benefits Project Lead

adpinternalcareers; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

ADP is seeking a Senior Implementation Specialist to guide clients through all phases of Open Enrollment on ADP Workforce Now Benefits. This consultative, client-facing role emphasizes expert guidance, project management, and delivering an exceptional client experience, without performing system configuration.

Based in Manila area, you will manage a high volume of OE projects, ensure timelines are met, and partner with clients to implement best practices and system options for benefits.

Qualifications

• Bachelor's degree or equivalent experience in HR, benefits, or related field.
• 3+ years of client-facing project management, preferably in benefits administration or HR technology.
• Strong consultative, organizational, and communication skills.
• Experience with ADP Workforce Now or similar HRIS systems.
• Proven ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Serve as the Open Enrollment Project Manager, overseeing OE projects within defined timelines and ensuring timely closure.
• Provide expert guidance on WFN Benefits setup and maintenance; advise clients on best practices and system options.
• Own the OE relationship with each client; guide clients through changes without direct system configuration.
• Act as a subject matter expert for Benefits and Decision Support modules.
• Demonstrate ACA module knowledge, identifying potential setup issues and directing clients to resources.
• Approach all client interactions with a consultative mindset prioritizing problem-solving, analytical thinking, and creative solutions.
• Create, maintain, and manage project plans; track milestones, dependencies, and phased approaches as needed.
• Oversee and resolve open items, proactively communicating project status to clients.
• Facilitate requests to ADP Connections Service Team and ADP Payroll Team.
• Ensure documentation and closure of all OE-related requests within 30 business days of renewal date.
• Exhibit exceptional organizational, time management, and communication skills.

Skills

Client-facing project management

HR technology experience

Consultative communication

Education

Bachelor's degree or equivalent in HR/Benefits

Tools

ADP Workforce Now

Job description

ADP is seeking a Senior Implementation Specialist to guide clients through all phases of Open Enrollment on ADP Workforce Now Benefits. This consultative, client-facing role emphasizes expert guidance, project management, and delivering an exceptional client experience, without performing system configuration.

Based in Manila area, you will manage a high volume of OE projects, ensure timelines are met, and partner with clients to implement best practices and system options for benefits.