Senior Implementation Specialist

adpinternalcareers; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

ADP is seeking a Senior Implementation Specialist to guide clients through all phases of Open Enrollment on ADP Workforce Now Benefits. This consultative, client-facing role emphasizes expert guidance, project management, and delivering an exceptional client experience, without performing system configuration.

Based in Manila area, you will manage a high volume of OE projects, ensure timelines are met, and partner with clients to implement best practices and system options for benefits.

Qualifications

• Bachelor's degree or equivalent experience in HR, benefits, or related field.
• 3+ years of client-facing project management, preferably in benefits administration or HR technology.
• Strong consultative, organizational, and communication skills.
• Experience with ADP Workforce Now or similar HRIS systems.
• Proven ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Serve as the Open Enrollment Project Manager, overseeing OE projects within defined timelines and ensuring timely closure.
• Provide expert guidance on WFN Benefits setup and maintenance; advise clients on best practices and system options.
• Own the OE relationship with each client; guide clients through changes without direct system configuration.
• Act as a subject matter expert for Benefits and Decision Support modules.
• Demonstrate ACA module knowledge, identifying potential setup issues and directing clients to resources.
• Approach all client interactions with a consultative mindset prioritizing problem-solving, analytical thinking, and creative solutions.
• Create, maintain, and manage project plans; track milestones, dependencies, and phased approaches as needed.
• Oversee and resolve open items, proactively communicating project status to clients.
• Facilitate requests to ADP Connections Service Team and ADP Payroll Team.
• Ensure documentation and closure of all OE-related requests within 30 business days of renewal date.
• Exhibit exceptional organizational, time management, and communication skills.

Skills

Client-facing project management

HR technology experience

Consultative communication

Education

Bachelor's degree or equivalent in HR/Benefits

Tools

ADP Workforce Now

Job description

The Senior Implementation Specialist is responsible for guiding clients through all phases of their annual Open Enrollment (OE) on ADP Workforce Now (WFN) Benefits. This is a consultative, client-facing role focusing on technical guidance, project management, and delivering an exceptional client experience. This specialist does not perform system configuration on behalf of clients but empowers them with expert advice and support.

Key Responsibilities

Guided Dedicated Support (50%)

• Serve as the Open Enrollment Project Manager, overseeing a high volume of OE projects within defined timelines and ensuring timely closure.
• Provide expert guidance on WFN Benefits setup and maintenance; advise clients on best practices and system options.
• Partner with clients who already have WFN Benefits modules established; support primarily familiar, returning clients.
• Own the OE relationship with each client (not part of a project team); guide clients through changes without direct system configuration.
• Act as a subject matter expert for Benefits and Decision Support modules.
• Demonstrate basic ACA module knowledge, identifying potential setup issues and directing clients to appropriate resources.
• Approach all client interactions with a consultative mindsetprioritizing problem-solving, analytical thinking, and creative solutions.

Project Management Administration (40%)

• Create, maintain, and manage project plans; track milestones, dependencies, and phased approaches as needed.
• Oversee and resolve open items, proactively communicating project status and responsibilities to clients.
• Facilitate requests to ADP Connections Service Team and ADP Payroll Team as required.
• Ensure documentation and closure of all OE-related requests within established timelines (30 business days of clients renewal date).
• Exhibit exceptional organizational, time management, and communication skills.

Preferred Qualifications

• Bachelors degree or equivalent experience in HR, benefits, or related field
• 3+ years of client-facing project management, preferably in benefits administration or HR technology
• Strong consultative, organizational, and communication skills
• Experience with ADP Workforce Now or similar HRIS systems
• Proven ability to manage multiple projects in a fast-paced environment