Senior Implementation Specialist

apply; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

ADP is seeking a Senior Implementation Specialist to guide clients through Open Enrollment on ADP Workforce Now Benefits. This consultative, client-facing role emphasizes technical guidance, project management, and delivering an exceptional client experience.

The specialist empowers clients with expert advice, creates project plans, and coordinates with ADP teams to ensure timely OE completion. Strong communication and HRIS experience are essential.

Qualifications

• Bachelor's degree in HR, benefits, or related field.
• 3+ years in client-facing project management in HR/benefits.
• Experience with ADP Workforce Now or similar HRIS.
• Strong consultative and communication skills.

Responsibilities

• Serve as the Open Enrollment Project Manager, overseeing OE projects within defined timelines.
• Provide expert guidance on WFN Benefits setup and maintenance.
• Own the OE relationship with each client and guide changes without direct configuration.
• Create, maintain, and manage project plans; track milestones and dependencies.
• Coordinate with ADP Connections Service Team and Payroll Team as needed.

Skills

Project management

Client-facing

Communication

ADP Workforce Now

HRIS systems

Multi-project mgmt

Problem solving

Education

Bachelor's degree in HR/Benefits

Tools

ADP Connections

ADP Payroll

Job description

The Senior Implementation Specialist is responsible for guiding clients through all phases of their annual Open Enrollment (OE) on ADP Workforce Now (WFN) Benefits. This is a consultative, client-facing role focusing on technical guidance, project management, and delivering an exceptional client experience. This specialist does not perform system configuration on behalf of clients but empowers them with expert advice and support.

Key Responsibilities

Guided Dedicated Support (50%)

• Serve as the Open Enrollment Project Manager, overseeing a high volume of OE projects within defined timelines and ensuring timely closure.
• Provide expert guidance on WFN Benefits setup and maintenance; advise clients on best practices and system options.
• Partner with clients who already have WFN Benefits modules established; support primarily familiar, returning clients.
• Own the OE relationship with each client (not part of a project team); guide clients through changes without direct system configuration.
• Act as a subject matter expert for Benefits and Decision Support modules.
• Demonstrate basic ACA module knowledge, identifying potential setup issues and directing clients to appropriate resources.
• Approach all client interactions with a consultative mindsetprioritizing problem-solving, analytical thinking, and creative solutions.

Project Management Administration (40%)

• Create, maintain, and manage project plans; track milestones, dependencies, and phased approaches as needed.
• Oversee and resolve open items, proactively communicating project status and responsibilities to clients.
• Facilitate requests to ADP Connections Service Team and ADP Payroll Team as required.
• Ensure documentation and closure of all OE-related requests within established timelines (30 business days of clients renewal date).
• Exhibit exceptional organizational, time management, and communication skills.

Preferred Qualifications

• Bachelors degree or equivalent experience in HR, benefits, or related field
• 3+ years of client-facing project management, preferably in benefits administration or HR technology
• Strong consultative, organizational, and communication skills
• Experience with ADP Workforce Now or similar HRIS systems
• Proven ability to manage multiple projects in a fast-paced environment