(onsite work setup only) Healthcare Customer Service Agent

Lexie Staffing co.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading staffing company in Metro Manila is seeking a Customer Service Representative to assist with healthcare and insurance inquiries. The role involves managing calls, guiding patients and providers through claims, and resolving issues while maintaining high service standards. Graduates and undergraduates with some work experience are encouraged to apply. This is an in-office position with a focus on professionalism and empathy.

Qualifications

• Positions available for college graduates with or without experience.
• Open to second-year college completers with at least 6 months of work experience.

Responsibilities

• Handle inbound and outbound calls, chats, or emails related to healthcare and insurance.
• Guide patients and providers through claims and benefits.
• Verify and update patient or member information.
• Resolve billing or account-related issues efficiently.
• Meet service quality and productivity goals.

Education

College Graduate

2nd Year College Completers/Undergraduate

Job description

Join our team as a Customer Service Representative and help providers, and members with their healthcare and insurance needs. You’ll be the first point of contact, assisting with claims, benefits, billing, and general inquiries while ensuring every interaction is professional, accurate, and empathetic.

Responsibilities

• Handle inbound and outbound calls, chats, or emails related to healthcare and insurance.
• Guide patients and providers through claims, benefits, and account details.
• Verify and update patient or member information in the system.
• Resolve billing or account-related issues clearly and efficiently.
• Meet service quality and productivity goals.

Qualification

• College Graduate with or without experience
• 2nd Year College Completers/Undergraduate with 6 months ANY work experience

(APPLICANTS AROUND METRO MANILA ARE PREFERRED)