Heathcare Account Associate

Telesys BPO; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading healthcare services company in Metro Manila is hiring Customer Service Representatives. This role involves assisting patients, members, and healthcare providers with inquiries about benefits and claims. Ideal candidates should be graduates and have strong customer service skills and attention to detail. The position demands onsite work and offers full paid healthcare training. Interviews are held onsite with a 1-day hiring process and same-day job offers.

Qualifications

• High School or Senior High School Graduate; college level or graduate is a plus.
• Strong attention to detail and customer service skills required.
• Basic computer knowledge is a must; ability to multitask is essential.

Responsibilities

• Handle inbound healthcare-related inquiries via phone, chat, or email.
• Assist with benefit explanations, eligibility verification, and claims status.
• Provide accurate and compliant information while following healthcare policies.
• Document customer interactions accurately in the system.
• Escalate complex or sensitive concerns when necessary.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Customer service skills

Attention to detail

Basic computer knowledge

Multitasking ability

Education

High School Graduate

Job description

Job Description

We are hiring Customer Service Representatives for a Healthcare Account to assist patients, members, and healthcare providers with inquiries related to benefits, eligibility, claims, and healthcare services. This role requires professionalism, attention to detail, and a customer‑first mindset.

Key Responsibilities

• Handle inbound healthcare‑related inquiries via phone, chat, or email
• Assist with benefit explanations, eligibility verification, and claims status
• Provide accurate and compliant information while following healthcare policies
• Document customer interactions accurately in the system
• Escalate complex or sensitive concerns when necessary
• Meet quality, productivity, and customer satisfaction standards

Work Schedule & Training

Full paid healthcare account and compliance training provided

What to Expect

• Detail‑oriented and compliance‑driven environment
• Opportunity to support meaningful healthcare services

Requirements

• High School or Senior High School Graduate (College level or graduate is a plus)
• Strong attention to detail and customer service skills
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Metro Manila
• Amenable to shifting schedules

Onsite Interview | 1-Day Hiring Process | Same-Day Job Offer