(Onsite Work Set Up Only) Call Center Agent (Starter and Entry Level) - Voice Account

Lexie Staffing co.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A healthcare staffing agency is looking for a Customer Service Representative to assist providers and members with their healthcare needs in Metro Manila. You will be responsible for handling calls, guiding patients through claims, verifying information, and resolving issues. This position welcomes college graduates and undergraduates with some work experience. Join our team and ensure every interaction is professional and empathetic.

Qualifications

• Customer service experience preferred but not required.
• Strong communication skills for phone and email interactions.

Responsibilities

• Handle inbound and outbound calls related to healthcare and insurance.
• Guide patients through claims and benefits.
• Verify and update patient information.

Education

College Graduate

2nd Year College Completers/Undergraduate with 6 months experience

Job description

Join our team as a Customer Service Representative and help providers, and members with their healthcare and insurance needs. You’ll be the first point of contact, assisting with claims, benefits, billing, and general inquiries while ensuring every interaction is professional, accurate, and empathetic.

Responsibilities

• Handle inbound and outbound calls, chats, or emails related to healthcare and insurance.
• Guide patients and providers through claims, benefits, and account details.
• Verify and update patient or member information in the system.
• Resolve billing or account-related issues clearly and efficiently.
• Meet service quality and productivity goals.

Qualification

• College Graduate with or without experience
• 2nd Year College Completers/Undergraduate with 6 months any work experience

APPLICANTS AROUND METRO MANILA ARE PREFFERED