Entry Level Customer Service Representative – Voice Account (Onsite Work Setup)

Lexie Staffing co.; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

A staffing agency is seeking a Healthcare Customer Service Representative in Quezon City. This role involves assisting patients, providers, and members with healthcare and insurance needs, including managing claims and billing inquiries. Preferred candidates are College Graduates or 2nd Year College Completers with relevant experience. The position offers a chance to positively impact clients' experiences while meeting service quality goals.

Qualifications

• Candidates with healthcare or insurance knowledge preferred.
• Strong verbal and written communication skills required.

Responsibilities

• Handle inbound and outbound calls, chats, or emails related to healthcare and insurance.
• Guide patients and providers through claims, benefits, and account details.
• Verify and update patient or member information in the system.
• Resolve billing or account-related issues clearly and efficiently.
• Meet service quality and productivity goals.

Education

College Graduate with or without experience

2nd Year College Completers/Undergraduate with 6 months any work experience

Job description

Join our team as a Healthcare Customer Service Representative and help patients, providers, and members with their healthcare and insurance needs. You’ll be the first point of contact, assisting with claims, benefits, billing, and general inquiries while ensuring every interaction is professional, accurate, and empathetic.

Responsibilities

• Handle inbound and outbound calls, chats, or emails related to healthcare and insurance.
• Guide patients and providers through claims, benefits, and account details.
• Verify and update patient or member information in the system.
• Resolve billing or account-related issues clearly and efficiently.
• Meet service quality and productivity goals.

Qualification

• College Graduate with or without experience
• 2nd Year College Completers/Undergraduate with 6 months any work experience

(Applicants around Metro Manila are preferred)