Healthcare Pre-Auth Specialist — Night Shift & Growth

ISTA Solutions; Makati; Sur place; PHP 240 000 - 300 000; Plein temps

Avantages offerts par ce poste

Health insurance

Attendance bonus

Paid time off

Career growth

Résumé du poste

ISTA Solutions in Makati is seeking an experienced Healthcare CSR to join our expanding team. You will handle initial/pre-authorization requests, respond to provider inquiries, and verify member benefits, working onsite in Buendia.

This role requires US healthcare BPO exposure, strong English communication, and night-shift availability. We offer a supportive, growth‑oriented environment with work-life balance.

Qualifications

• At least 6 months BPO experience in a US healthcare campaign.
• Knowledge of pre-authorization processes.
• Excellent verbal and written English skills.
• Willing to work onsite in Buendia, Makati and work night shift.

Responsabilités

• Process Initial or Pre-Authorization via Phone or via Email.
• Respond to provider requests.
• Communicate to insurance providers for authorization determination.
• Process verification of members benefits.
• Review Members clinical records.
• Manage healthcare cases.

Connaissances

BPO experience

US healthcare knowledge

Pre-Authorization

English proficiency

Description du poste

ISTA Solutions in Makati is seeking an experienced Healthcare CSR to join our expanding team. You will handle initial/pre-authorization requests, respond to provider inquiries, and verify member benefits, working onsite in Buendia.

This role requires US healthcare BPO exposure, strong English communication, and night-shift availability. We offer a supportive, growth‑oriented environment with work-life balance.