Healthcare Inbound CSR – Voice Support & Claims

ISTA Personnel Solutions; Makati; Sur place; PHP 201 000 - 312 000; Plein temps

Avantages offerts par ce poste

Health Insurance with dependents

Night differential

Attendance Bonus

Paid time off

Career growth opportunities

Résumé du poste

ISTA Solutions, an outsourcing/offshoring company, is seeking an experienced Customer Service Representative to join our expanding team in Makati. You will process orders via email, phone, and EMR, ensure accurate data entry, and coordinate with technicians.

Requirements include 6–12 months of BPO voice experience, strong English skills, and willingness to work onsite at Buendia, Makati, including weekends and night shifts. US healthcare insurance experience is a plus.

Qualifications

• 6 months to 1 year BPO experience in a voice account.
• US healthcare insurance experience is an advantage
• Excellent verbal and written English skills
• Willing to work onsite in Buendia, Makati
• Amenable working weekends and night shift

Responsabilités

• Receive and process orders via email, phone, and EMR.
• Enter detailed order information into the system.
• Process claims and verify insurance information.
• Gather eligibility details and obtain prior authorizations when possible.
• Assign and dispatch orders to technicians based on region and availability.
• Review X-rays/images for accuracy against orders.
• Send images to physicians for interpretation and communicate results.
• Handle inbound calls with order status updates and inquiries.
• Manage high-volume orders with accuracy and timely communication.

Connaissances

BPO experience

Voice account

English proficiency

Onsite willingness

Weekend/night shift

Description du poste

ISTA Solutions, an outsourcing/offshoring company, is seeking an experienced Customer Service Representative to join our expanding team in Makati. You will process orders via email, phone, and EMR, ensure accurate data entry, and coordinate with technicians.

Requirements include 6–12 months of BPO voice experience, strong English skills, and willingness to work onsite at Buendia, Makati, including weekends and night shifts. US healthcare insurance experience is a plus.