Onsite Voice CSR Specialist – BPO Experience Welcomed

Nezda Technologies, Inc.; Manila; On-site; PHP 268,000 - 335,000; Full time

Job summary

Nezda Technologies, Inc. is seeking a Customer Service Representative to handle inquiries via phone, email, or chat at onsite locations in Taguig, Ortigas, and Cavite. The role focuses on delivering accurate product and billing information and ensuring customer satisfaction.

You will work on a voice account, must have an active Viber, and be ready to join a dynamic BPO team with great growth opportunities.

Qualifications

• HS Graduate with at least 6 months BPO experience.
• College Graduate with no BPO experience is also welcome.
• Willing to work onsite.
• Must be willing to work on a voice account.
• Must have an active Viber account.

Responsibilities

• Handle customer inquiries through phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, billing, and account concerns.
• Resolve customer issues and complaints in a professional and timely manner.
• Process customer requests, transactions, and account updates as needed.

Skills

Phone support

Email support

Chat support

Communication skills

Education

HS Graduate

College Graduate

Job description

Nezda Technologies, Inc. is seeking a Customer Service Representative to handle inquiries via phone, email, or chat at onsite locations in Taguig, Ortigas, and Cavite. The role focuses on delivering accurate product and billing information and ensuring customer satisfaction.

You will work on a voice account, must have an active Viber, and be ready to join a dynamic BPO team with great growth opportunities.