Onsite Voice Support Specialist — Customer Service

Gratitude Philippines; Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Gratitude Philippines is seeking skilled Customer Service Representatives to support our premier voice account. This onsite role handles inbound customer inquiries, resolves issues promptly, and maintains high satisfaction scores.

Qualifications include a college degree, 6–17 months of BPO voice experience, excellent verbal and written English, and willingness to work on a shifting schedule. Onsite work is required in Taguig or Giga Bridgetowne, Quezon City.

Qualifications

• College graduate of any 4-year course.
• 6 to 17 months of BPO voice experience.
• Excellent verbal and written English communication skills.
• Willing to work on a shifting schedule.
• Amenable to work onsite in Taguig or Giga Bridgetowne, Quezon City.

Responsibilities

• Handle inbound customer inquiries and resolve issues.
• Maintain high customer satisfaction scores.
• Ensure timely and accurate information delivery.

Skills

English proficiency

Education

4-year college degree

Job description

Gratitude Philippines is seeking skilled Customer Service Representatives to support our premier voice account. This onsite role handles inbound customer inquiries, resolves issues promptly, and maintains high satisfaction scores.

Qualifications include a college degree, 6–17 months of BPO voice experience, excellent verbal and written English, and willingness to work on a shifting schedule. Onsite work is required in Taguig or Giga Bridgetowne, Quezon City.