Onsite CSR: Voice Support & Issue Resolution

Nezda Technologies, Inc.; Metro Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Nezda Technologies, Inc. is ramping up for a Customer Service Representative to join our onsite team in Taguig, Ortigas, or Cavite. This role handles inquiries via phone, email, chat, and other channels, providing accurate information on products, services, billing, and accounts.

Qualifications include a high school graduate with at least 6 months BPO experience, or a college graduate with no BPO experience. You must be onsite, work on a voice account, and have an active Viber account.

Qualifications

• High school graduate with at least 6 months BPO experience.
• College graduates with no BPO experience allowed.

Responsibilities

• Handle customer inquiries through phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, billing, and account concerns.
• Resolve customer issues and complaints in a professional and timely manner.
• Process customer requests, transactions, and account updates as needed.

Skills

BPO experience

Voice account

Viber user

Onsite

Education

HS graduate

College graduate

Job description

Nezda Technologies, Inc. is ramping up for a Customer Service Representative to join our onsite team in Taguig, Ortigas, or Cavite. This role handles inquiries via phone, email, chat, and other channels, providing accurate information on products, services, billing, and accounts.

Qualifications include a high school graduate with at least 6 months BPO experience, or a college graduate with no BPO experience. You must be onsite, work on a voice account, and have an active Viber account.