Onsite Voice CSR | Fast, Friendly Customer Support

Nezda Technologies, Inc.; Metro Manila; On-site; PHP 206,000 - 220,000; Full time

Benefits offered by this job

Basic salary ₱18,450–₱19,700

NTA ₱1,250 non-taxable allowance

Night shift differential 10%-20%

HMO on day 1

Job summary

Nezda Technologies, Inc. is ramping up a customer service representative team for onsite locations in Taguig, Ortigas, and Cavite. This role handles inquiries via phone, email, and chat, providing accurate information and resolving issues.

Candidates may be HS graduates with 6 months BPO experience or College graduates with no BPO experience, and must be willing to work onsite on a voice account with an active Viber account.

Qualifications

• HS Graduate with at least 6 months BPO experience.
• College Graduate with no BPO experience.
• Willing to work onsite.
• Must be willing to handle a voice account.
• Must have an active Viber account.

Responsibilities

• Handle customer inquiries through phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, billing, and account concerns.
• Resolve customer issues and complaints in a professional and timely manner.
• Process customer requests, transactions, and account updates as needed.

Skills

Customer service

Communication skills

Phone support

Onsite work

Problem solving

Education

HS Graduate

College Graduate

Tools

Viber app

Job description

Nezda Technologies, Inc. is ramping up a customer service representative team for onsite locations in Taguig, Ortigas, and Cavite. This role handles inquiries via phone, email, and chat, providing accurate information and resolving issues.

Candidates may be HS graduates with 6 months BPO experience or College graduates with no BPO experience, and must be willing to work onsite on a voice account with an active Viber account.