Onsite Voice CSR: Elevate Customer Experience

Nezda Technologies, Inc.; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Nezda Technologies, Inc. is ramping up for Customer Service Representa tives in Taguig, Ortigas, or Cavite. Onsite setup and a voice-account role are required, and candidates must have an active Viber account. HW GRAD with 6 months BPO or college grad with no BPO experience acceptable.

Role involves handling inquiries via phone, email, or chat, delivering accurate product and billing information, resolving issues promptly, and processing account requests as needed. Onsite work only.

Qualifications

• HS or College graduate with stated conditions.
• Willing to work onsite at designated locations.
• Must be willing to handle a voice account.
• Must have an active Viber account.

Responsibilities

• Handle customer inquiries via phone, email, chat, or other channels.
• Provide accurate information regarding products, services, billing, and account concerns.
• Resolve customer issues and complaints in a professional and timely manner.
• Process customer requests, transactions, and account updates as needed.

Skills

Voice account readiness

Active Viber account

Education

HS graduate with 6 months BPO experience

College graduate with no BPO experience

Tools

Viber

Job description

Nezda Technologies, Inc. is ramping up for Customer Service Representa tives in Taguig, Ortigas, or Cavite. Onsite setup and a voice-account role are required, and candidates must have an active Viber account. HW GRAD with 6 months BPO or college grad with no BPO experience acceptable.

Role involves handling inquiries via phone, email, or chat, delivering accurate product and billing information, resolving issues promptly, and processing account requests as needed. Onsite work only.