Onsite Voice CSR — Inbound/Outbound Calls, HMO & Incentives

Alorica Inc.; Quezon City; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Incentives & bonuses

HMO

Paid training

Job summary

Alorica Inc. in Quezon City is seeking a Customer Service Representative (Voice) to handle inbound and outbound calls, assisting customers with inquiries and resolving concerns while delivering excellent service.

The role is onsite, open to newbies with no prior BPO experience, requiring good English communication and willingness to work in shifts. Training is paid, with a competitive salary and available incentives and HMO.

Qualifications

• High School or Senior High School graduate.
• No previous BPO experience required.
• Excellent English communications.
• Willing to work in shifting schedules.
• Willing to work onsite and in Quezon City.
• Can start ASAP.
• Salary up to ₱28,000 with incentives.
• Paid training and HMO.
• Fast hiring process.
• No Versant or mock calls required.

Responsibilities

• Handle inbound and/or outbound customer calls.
• Assist customers with inquiries.
• Resolve concerns professionally.
• Document call details in the system.
• Escalate complex issues when needed.
• Maintain professionalism and empathy during calls.

Skills

Customer service

Communication skills

Problem solving

Team player

Education

High School / Senior High School

Job description

Alorica Inc. in Quezon City is seeking a Customer Service Representative (Voice) to handle inbound and outbound calls, assisting customers with inquiries and resolving concerns while delivering excellent service.

The role is onsite, open to newbies with no prior BPO experience, requiring good English communication and willingness to work in shifts. Training is paid, with a competitive salary and available incentives and HMO.