Onsite Transition Lead — BPO & Process Reengineering

TASQ Staffing Solutions; Pasay; On-site; PHP 1,339,200 - 1,674,000; Full time

Job summary

A staffing solutions company is seeking a Senior Transition Manager in Pasay to oversee process transitions. Candidates should have over 10 years of BPO experience, with a preference for PMP certification. Responsibilities include collaborating with clients on projects and leading engagements to ensure service delivery. This is an onsite role requiring strong management skills.

Qualifications

• 10+ years of experience in a BPO environment.
• 3+ years of experience in transition processes.
• Practical experience in migrating processes.
• Experience in program management for medium projects.

Responsibilities

• Oversee the transition of processes with accountability.
• Collaborate with clients on onsite projects.
• Provide assessments on process feasibility.
• Engage with users, management, and IT personnel.
• Lead client engagements for service delivery.

Skills

Process re-engineering

Client engagement

Program management

Education

Graduate or Postgraduate degree

PMP or PgMP certification

Job description

A staffing solutions company is seeking a Senior Transition Manager in Pasay to oversee process transitions. Candidates should have over 10 years of BPO experience, with a preference for PMP certification. Responsibilities include collaborating with clients on projects and leading engagements to ensure service delivery. This is an onsite role requiring strong management skills.