BPO Transitions & Migration Lead

vCustomer Philippines, Inc.; Quezon City; On-site; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Health coverage

Referral rewards

Career growth opportunities

Job summary

Tech Mahindra Philippines in Eastwood Libis, Quezon City, is hiring a Transitions Manager to lead migration projects across multiple business lines.

You will devise detailed project plans, coordinate with cross-functional teams, and maintain auditable transition processes and budgets. The role emphasizes proactive bottleneck prevention and strong customer relationships, with blended offshore/onshore delivery and a flexible shift.

Qualifications

• Engage business lines to understand migration requirements.
• Develop a detailed project plan to execute migrations.
• Coordinate with teams to ensure deliverables are met.
• Escalate issues promptly and suggest alternatives.
• Manage customer relationships and account oversight.
• Pre-sales/post-sales support and blended delivery operations.
• Lead and develop the transition team with strong communication skills.

Responsibilities

• Engage business lines to understand migration requirements.
• Devise detailed project plan to execute the migration.
• Coordinate with various teams to ensure deliverables are met.
• Escalate issues in a timely manner and suggest alternative approach.
• Partner with the business to ensure smooth execution of plan.
• Improve and update the migration methodology and toolkit.
• Manage customer relationships and transition budgets from start to finish.

Job description

Tech Mahindra Philippines in Eastwood Libis, Quezon City, is hiring a Transitions Manager to lead migration projects across multiple business lines.

You will devise detailed project plans, coordinate with cross-functional teams, and maintain auditable transition processes and budgets. The role emphasizes proactive bottleneck prevention and strong customer relationships, with blended offshore/onshore delivery and a flexible shift.