Onsite Telco Customer Support Specialist

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative to join our Telco Account in Cebu City. This onsite role focuses on delivering excellent phone-based support and resolving customer inquiries with accuracy and courtesy.

Ideal candidates have strong English communication, problem-solving skills, and a willingness to work shifting schedules, weekends, and holidays. No BPO experience is required; full-time employment is offered.

Qualifications

• High School to College graduates are welcome to apply.
• No BPO experience required.
• Customer Contact Experience (CCE) is preferred.
• Good English communication skills required.
• Willing to work onsite in Cebu City.
• Willing to work shifting schedules, weekends, and holidays.
• Must be available for full-time employment.

Responsibilities

• Handle customer inquiries via phone support.
• Provide accurate information on telecom products and services.
• Assist with account concerns, billing, and basic troubleshooting.
• Resolve issues professionally and efficiently.
• Document interactions and update account information.
• Follow company policies and quality standards.
• Meet performance and customer service metrics.

Skills

Customer service

English communication

Problem-solving

CCE

Education

High School to College graduates

Job description

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative to join our Telco Account in Cebu City. This onsite role focuses on delivering excellent phone-based support and resolving customer inquiries with accuracy and courtesy.

Ideal candidates have strong English communication, problem-solving skills, and a willingness to work shifting schedules, weekends, and holidays. No BPO experience is required; full-time employment is offered.