Onsite Technical Support Rep – Account

STACKph; Pampanga; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

13th Month Pay

Pag-IBIG Fund

Free Meals

Job summary

STACKph in the Philippines is hiring Technical Support Representatives (TSR) for our Technical Account at the Pampanga site. This onsite role offers an opportunity to work in a state-of-the-art office and to start your contract on the spot.

Join a dynamic call center team and help international customers troubleshoot hardware, software, and network issues while delivering solid CSAT and FCR. Interviews are onsite and shifts may include nights and holidays.

Qualifications

• 6 months of solid Call Center Experience (CCE) or more.
• Open to High School Graduates (Old Curriculum) or SHS Graduates.
• B2 CEFR English Proficiency with clear pronunciation.
• Onsite interview and full onsite shifts including nights/holidays.

Responsibilities

• Assist international customers with hardware, software, or network troubleshooting, device setups, and account configurations.
• Translate complex technical procedures into simple, easy-to-follow steps for customers.
• Maintain quality scores, first-call resolution (FCR) rates, and CSAT scores.

Skills

CCE experience

Technical troubleshooting

English proficiency

Customer service

Education

High School Diploma (Old Curriculum)

Senior High School

Job description

STACKph in the Philippines is hiring Technical Support Representatives (TSR) for our Technical Account at the Pampanga site. This onsite role offers an opportunity to work in a state-of-the-art office and to start your contract on the spot.

Join a dynamic call center team and help international customers troubleshoot hardware, software, and network issues while delivering solid CSAT and FCR. Interviews are onsite and shifts may include nights and holidays.