CSR/TSR | Retail Account (Fairview, Quezon City) | One-Day Hiring Process

STACKph; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-Ibig Fund

Job Training

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

STACKph is seeking exceptional communication talent to join its global Retail Account team in Fairview, Quezon City. You will handle international consumer inquiries, order management, billing tracking, and basic product support in a fast-track hiring process suited for experienced call center professionals.

The role requires at least 12 months of solid call center experience, high school graduate status (old curriculum or SHS), and elite English proficiency.

Qualifications

• Experience in a call center environment is required.
• Elite English conversational skills (C1 CEFR)
• Willingness to work on-site at Fairview Terraces, Quezon City with shifting schedules and night differentials.

Responsibilities

• Provide high-tier customer care, order tracking, returns, and billing assistance for international retail customers.
• Resolve customer issues or perform basic troubleshooting in a professional, empathetic tone.
• Meet target KPIs including quality scores, CSAT, and average handling time.

Education

High School or SHS

Job description

STACKph

On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Government Mandated Benefits

• 13th Month Pay
• Employee Loan
• Pag-Ibig Fund

Professional Development

• Job Training
• Maternity & Paternity Leave
• Sick Leave
• Vacation Leave

Job Overview:

We are hiring exceptional communication talent to join our global Retail Account premier team in Fairview, Quezon City! In this role, you will handle international consumer inquiries, order management, billing tracking, and basic product support. If you have solid experience and elite English conversational skills, secure your contract quickly via our fast-track hiring process.

Minimum Qualifications:

• Experience: Requires at least 12 months of solid Call Center Experience as a Customer Care Representative (CCE) or Technical Support Representative (TSR).
• Education: Open to High School Graduates (Old Curriculum) or Senior High School (SHS) Graduates.
• Language Proficiency: C1 (CEFR) English Proficiency (Possesses elite conversational flow, advanced vocabulary, and strong sentence structure coordination).
• Amenability: Ready to work fully onsite at Fairview Terraces on shifting schedules, holidays, and night differentials.

Key Responsibilities:

• Provide high-tier customer care, order tracking, returns, and billing assistance for international retail customers.
• Efficiently resolve customer issues or technical troubleshooting steps in a professional, empathetic tone.
• Meet target Key Performance Indicators (KPIs) involving quality scores, customer satisfaction (CSAT), and average handling time.