Onsite Tech Support Pro - Paid Training Included

Caldwell Communications; Quezon City; On-site; PHP 174,000 - 290,000; Full time

Benefits offered by this job

Performance incentives

Bonuses

Paid training

Career growth opportunities

Job summary

Caldwell Communications in Quezon City is seeking a Technical Support Representative to assist customers with technical and service concerns. You will troubleshoot basic software, hardware, and internet issues and provide step-by-step technical guidance to resolve problems.

No BPO experience required; a High School or Senior High School diploma suffices. Good English communication, basic computer know-how and problem-solving skills are essential.

Qualifications

• High School or Senior High School graduate is required.
• No prior BPO or call center experience is needed.
• Good English communication skills are required.
• Basic computer knowledge and troubleshooting skills are necessary.
• Good problem-solving skills are important.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Skills

English communication

Basic computer knowledge

Troubleshooting

Problem solving

Flexible schedule

Education

High School or Senior High School

Job description

Caldwell Communications in Quezon City is seeking a Technical Support Representative to assist customers with technical and service concerns. You will troubleshoot basic software, hardware, and internet issues and provide step-by-step technical guidance to resolve problems.

No BPO experience required; a High School or Senior High School diploma suffices. Good English communication, basic computer know-how and problem-solving skills are essential.