Onsite Tech Support Specialist - Quezon City

Caldwell Communications; Mandaluyong; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Up to ₱26,000 monthly basic salary

Performance incentives and bonuses

Paid technical training

Career growth opportunities

Job summary

Caldwell Communications in Quezon City is hiring a Technical Support Representative for onsite duties. The role handles customer technical and service concerns, troubleshoots basic software, hardware, and internet issues, and provides step-by-step guidance.

No experience is required, with paid training from Day 1, and a monthly salary up to ₱26,000. The position offers performance bonuses and strong career growth within a full-time onsite setup across multiple sites.

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Good English communication skills.
• Basic computer knowledge and troubleshooting skills.
• Good problem-solving skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Skills

Good English communication skills

Basic computer knowledge

Troubleshooting skills

Good problem-solving skills

Willing to work onsite and on shifting

Education

High School or Senior High School graduate

Job description

Caldwell Communications in Quezon City is hiring a Technical Support Representative for onsite duties. The role handles customer technical and service concerns, troubleshoots basic software, hardware, and internet issues, and provides step-by-step guidance.

No experience is required, with paid training from Day 1, and a monthly salary up to ₱26,000. The position offers performance bonuses and strong career growth within a full-time onsite setup across multiple sites.