Onsite SME & Ops Coach — Process Improvement Pro

Avensys Consulting; Filipinas; Presencial; PHP 420.000 - 640.000; Jornada completa

Descripción de la vacante

Avensys Consulting is seeking an experienced Subject Matter Expert (SME) for an onsite role in Quezon City. The SME will coach and guide teams, handle complex inquiries, and drive process improvements.

The ideal candidate has 3+ years of SME experience, strong communication, and analytical skills, and is amenable to night shift and shifting schedules. Healthcare/account knowledge is a plus, with 100% onsite at Eton Centris, QC.

Formación

• Minimum 3 years of experience as a Subject Matter Expert (SME).
• Strong knowledge of operational processes and procedures.
• Excellent communication, problem-solving, and analytical skills.
• Experience handling escalations and providing process guidance.

Responsabilidades

• Serve as the subject matter expert and provide guidance to team members on processes, procedures, and best practices.
• Support operations by addressing complex inquiries, escalations, and process-related concerns.
• Conduct coaching, mentoring, and knowledge-sharing sessions to improve team performance.
• Identify process gaps and recommend improvements to enhance operational efficiency.
• Assist in developing and updating process documentation, training materials, and knowledge resources.
• Collaborate with Quality and Operations teams to ensure compliance with established standards and procedures.

Conocimientos

Coaching

Mentoring

Communication

Problem-solving

Analytical thinking

Escalation handling

Operational knowledge

Descripción del empleo

Avensys Consulting is seeking an experienced Subject Matter Expert (SME) for an onsite role in Quezon City. The SME will coach and guide teams, handle complex inquiries, and drive process improvements.

The ideal candidate has 3+ years of SME experience, strong communication, and analytical skills, and is amenable to night shift and shifting schedules. Healthcare/account knowledge is a plus, with 100% onsite at Eton Centris, QC.