EV Systems SME — Night-Shift Onsite Support Pro

iOPEX Technologies Phil

Taguig

On-site

PHP 300,000 - 420,000

Full time

3 days ago

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Benefits offered by this job

HMO coverage

Leave credits

Night differential pay

Annual reviews & salary increases

Two guaranteed rest days every week

Weekly learning sessions

Fast career growth

Easy-to-reach office location

Job summary

iOPEX Technologies Phil is seeking a Subject Matter Expert (SME) to support our EV account. You will troubleshoot complex issues across EV charging, electrical systems, software platforms, and networking, and serve as the escalation point for frontline teams.

The role requires a minimum of 2 years in technical support or related fields, and candidates must be able to work onsite in BGC, Taguig on a night shift. This is a hands-on, customer-facing, on-site position.

Qualifications

Minimum of 2 years in technical support or related roles.
Senior High School diploma or equivalent.
Willing to work onsite in BGC, Taguig, night shift.

Responsibilities

Troubleshoot complex EV charging, electrical systems, software platforms, networking, and communications.
Assess customer-reported problems and determine resolution path.
Serve as a technical escalation point for frontline teams.
Own cases from initial contact to resolution.
Coordinate with Engineering, Product, Operations, and Field Service teams to drive issue resolution.
Communicate clearly with customers on expectations, updates, next steps.
Support service scheduling, technical triage, and field dispatch when needed.
Contribute to process improvements and knowledge sharing.