Subject Matter Expert (SME) (Pure ONSITE and amenable to night shift and shifting schedules)

Avensys Consulting; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Job summary

Avensys Consulting is seeking an experienced Subject Matter Expert (SME) to coach and mentor the operations team, guiding processes, procedures, and best practices onsite in Quezon City.

The role requires 3+ years of SME experience, strong process knowledge, and excellent communication. Night shift and shifting schedules are part of the role, with 100% onsite work at Eton Centris, Quezon City.

Qualifications

• At least 3 years of experience as a Subject Matter Expert (SME).
• Strong knowledge of operational processes and procedures.
• Excellent communication, problem-solving, and analytical skills.
• Experience handling escalations and providing process guidance.

Responsibilities

• Serve as the SME and guide team members on processes and best practices.
• Support operations by addressing complex inquiries, escalations, and process concerns.
• Conduct coaching, mentoring, and knowledge-sharing to improve team performance.
• Identify process gaps and recommend improvements to enhance efficiency.
• Assist in developing and updating process documentation, training materials, and knowledge resources.
• Collaborate with Quality and Operations teams to ensure compliance with standards and procedures.

Skills

SME experience

Operational knowledge

Communication

Problem-solving

Escalations handling

Job description

WE'RE HIRING: SUBJECT MATTER EXPERT (SME) (Pure ONSITE and amenable to night shift and shifting schedules)

Are you an experienced SME with strong operational knowledge and a passion for coaching, mentoring, and driving team performance? We're looking for you!

Key Responsibilities:

• Serve as the subject matter expert and provide guidance to team members on processes, procedures, and best practices.


• Support operations by addressing complex inquiries, escalations, and process-related concerns.


• Conduct coaching, mentoring, and knowledge-sharing sessions to improve team performance.


• Identify process gaps and recommend improvements to enhance operational efficiency.


• Assist in developing and updating process documentation, training materials, and knowledge resources.


• Collaborate with Quality and Operations teams to ensure compliance with established standards and procedures.

Qualifications:

• At least 3 years of experience as a Subject Matter Expert (SME).


• Strong knowledge of operational processes and procedures.


• Excellent communication, problem-solving, and analytical skills.


• Experience handling escalations and providing process guidance.


• Healthcare/Medical account experience is an advantage but not required.


• Willing to work 100% onsite at Eton Centris, Quezon City.


• Amenable to night shift and shifting schedules.

#Hiring #SubjectMatterExpert #SME #BPOJobs #Operations #HealthcareAccount #QuezonCityJobs #NowHiring