Subject Matter Expert (SME) (Pure ONSITE and amenable to night shift and shifting schedules)

Avensys Consulting; Philippines; On-site; PHP 420,000 - 640,000; Full time

Job summary

Avensys Consulting is seeking an experienced Subject Matter Expert (SME) for an onsite role in Quezon City. The SME will coach and guide teams, handle complex inquiries, and drive process improvements.

The ideal candidate has 3+ years of SME experience, strong communication, and analytical skills, and is amenable to night shift and shifting schedules. Healthcare/account knowledge is a plus, with 100% onsite at Eton Centris, QC.

Qualifications

• Minimum 3 years of experience as a Subject Matter Expert (SME).
• Strong knowledge of operational processes and procedures.
• Excellent communication, problem-solving, and analytical skills.
• Experience handling escalations and providing process guidance.

Responsibilities

• Serve as the subject matter expert and provide guidance to team members on processes, procedures, and best practices.
• Support operations by addressing complex inquiries, escalations, and process-related concerns.
• Conduct coaching, mentoring, and knowledge-sharing sessions to improve team performance.
• Identify process gaps and recommend improvements to enhance operational efficiency.
• Assist in developing and updating process documentation, training materials, and knowledge resources.
• Collaborate with Quality and Operations teams to ensure compliance with established standards and procedures.

Skills

Coaching

Mentoring

Communication

Problem-solving

Analytical thinking

Escalation handling

Operational knowledge

Job description

WE'RE HIRING: SUBJECT MATTER EXPERT (SME) (Pure ONSITE and amenable to night shift and shifting schedules)

Are you an experienced SME with strong operational knowledge and a passion for coaching, mentoring, and driving team performance We're looking for you!

Key Responsibilities:

• Serve as the subject matter expert and provide guidance to team members on processes, procedures, and best practices.
• Support operations by addressing complex inquiries, escalations, and process-related concerns.
• Conduct coaching, mentoring, and knowledge-sharing sessions to improve team performance.
• Identify process gaps and recommend improvements to enhance operational efficiency.
• Assist in developing and updating process documentation, training materials, and knowledge resources.
• Collaborate with Quality and Operations teams to ensure compliance with established standards and procedures.

Qualifications:

• At least 3 years of experience as a Subject Matter Expert (SME).
• Strong knowledge of operational processes and procedures.
• Excellent communication, problem-solving, and analytical skills.
• Experience handling escalations and providing process guidance.
• Healthcare/Medical account experience is an advantage but not required.
• Willing to work 100% onsite at Eton Centris, Quezon City.
• Amenable to night shift and shifting schedules.

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