Process Excellence Manager (Cebu City) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 892,800 - 1,116,000; Full time

Job summary

A leading staffing solutions provider is seeking a Process Excellence Manager to lead consulting assignments and improve business processes in Cebu City. The ideal candidate will have over 8 years of experience in process excellence, a Six Sigma Green Belt certification, and strong communication skills. This role is 100% onsite and offers the opportunity to drive significant quality initiatives within the organization. Candidates must be adaptable to various working conditions and demonstrate a history in the outsourcing industry.

Qualifications

• 8+ years of experience in Quality/Process Excellence.
• Six Sigma Green Belt Certification is required.
• Experience in managing quality/process excellence initiatives.

Responsibilities

• Lead consulting assignments to deliver business value.
• Support process excellence initiatives and improvement projects.
• Drive benchmarking and best practices across accounts.

Skills

Process improvement

Six Sigma

Lean methodologies

Change management

Communication skills

Education

Completed at least 2 years in college

Job description

About the job: Process Excellence Manager (Cebu City) | Onsite

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest Days: NightShift – No fixed weekends off

Roles & Responsibilities:

• Lead consulting assignments and deliver business value to the customers through quality initiatives.
• Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.
• Drive benchmarking and best practices deployment across accounts.
• Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
• Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
• Work closely with customers and the operations leadership team to identify improvement opportunities and drive them to closure.
• Drive projects to improve and maintain the profitability of the process.
• Leading and ensuring governance for quality/process excellence initiatives for large engagements.
• Drive a culture of process improvement using tools like Six Sigma, Lean, and Kaizen.
• Ensure all process metrics are met.

Minimum Requirements:

• With at least 8 years of experience in end-to-end Quality/Process Excellence
• With at least a Six Sigma Green Belt Certification
• Excellent head with a demonstrated history of working in the outsourcing/offshoring industry.
• Experience in managing quality/process excellence initiatives for large engagements.
• Must have led/driven Six Sigma and lean projects.
• Hands-on experience in driving large transformational programs involving process reengineering, analytics, automation, etc.
• Must have worked in cross-functional teams and demonstrated the ability to drive change in the process.
• Excellent oral and written communication skills and should be able to manage internal stakeholders as well as customers.
• Finished at least 2 years in college without back subjects.
• Amenable to all of the working conditions